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Studio Operations Coordinator

2 months ago

Brooklyn, New York, United States Orangetheory Fitness Brooklyn Queens Full time

Join Our Team as a Studio Operations Coordinator

We are on the lookout for an enthusiastic Studio Operations Coordinator to join our leadership team at Orangetheory Fitness Brooklyn Queens. In this pivotal role, you will support the Studio Manager and Head Coach in overseeing daily operations, fostering staff development, and promoting our core mission of enhancing the lives of our members.

What Makes a Great Orangetheory Fitness Team Member?
Our ideal candidate embodies the following qualities:
• A genuine passion for fitness and a commitment to helping others reach their health goals
• Exceptional leadership skills with a knack for motivating and mentoring team members
• A vibrant personality eager to grow a career in the fitness sector
• A collaborative spirit who thrives in a team-oriented environment
• A dedication to transforming lives through fitness and community engagement
• A desire to enhance professional skills in areas such as sales, marketing, lead generation, and client retention

Key Responsibilities:
Your role will encompass a variety of tasks, including but not limited to:
• Collaborating with the Studio Manager and Sales team to optimize studio performance
• Ensuring a safe and pristine studio environment
• Conducting follow-up calls and customer care communications
• Facilitating the onboarding process for new clients
• Upholding superior customer service standards
• Assisting in the planning and execution of marketing events
• Inspiring the Sales Associate team to meet membership sales targets
• Overseeing the sales team’s activities
• Aiding in the recruitment, onboarding, and training of studio personnel
• Driving the studio’s membership goals on a daily, weekly, and monthly basis
• Analyzing key performance indicators related to sales, membership renewals, and retail performance

Why Work with Us?
At Orangetheory Fitness, you will play a crucial role in the success of a fast-paced fitness studio while building strong relationships with our members and the community. Your efforts will contribute to creating an exceptional experience for our studio members.

Qualifications We Seek:
• An Associate's degree and proficiency in computer skills
• A passion for helping clients achieve their goals, paired with outstanding customer service abilities
• A fitness-oriented professional with at least 2 years of experience in a sales-driven environment
• A commitment to ongoing professional development in sales, marketing, and client engagement
• Strong organizational skills and the ability to multitask in a dynamic setting
• Excellent interpersonal communication skills that inspire and motivate others
• Flexibility to work various hours, including evenings and weekends
• Participation in fitness classes is encouraged to enhance your understanding of our offerings
• Capability to manage challenging customer and employee situations
• Willingness to engage in all relevant training programs

Company Benefits & Perks:
We value our employees and continuously seek ways to enhance our benefits package to attract and retain top talent. Our offerings include:
• Health insurance options for eligible team members
• Flexible scheduling and the opportunity to work out for free
• A casual dress code focused on fitness
• A collaborative and passionate work environment
• Ongoing training and development in sales
• Participation in performance-based bonus programs

If you believe you are a great fit for this role, we encourage you to submit your resume and cover letter detailing your interest in joining our team.