Insurance Customer Support Expert
1 week ago
Key Responsibilities
The successful candidate will be responsible for:
- Acting as a mentor and training partner to junior team members
- Servicing agents and policyholders with information relating to policies, including bills, payments, coverage information, etc.
- Handling an average of 35-45 inbound phone calls per day and being responsible for end-to-end call resolution
- Responding to agency partners and policyholders through chats, emails, and telephone calls
- Following up on complex accounting payment issues with agents and policyholders
- Educating agents and policyholders to manage their accounts on our customer website
- Reviewing policy documentation to ensure accurate delivery of information
- Completing policy premium audits
- Communicating with agents and customers regarding complex billing issues
- Processing policyholder and agency correspondence
About the Role
This is a full-time position with a competitive salary of approximately $55,000 - $65,000 per year, depending on experience. We offer a comprehensive total compensation package, including medical, vision, dental, life, and disability insurance, as well as a generous Paid Time Off Program and a competitive 401(k) plan with company match.
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