Insurance Customer Support Expert

1 week ago


Bedford, New Hampshire, United States Concord Group Insurance Full time

Key Responsibilities

The successful candidate will be responsible for:

  • Acting as a mentor and training partner to junior team members
  • Servicing agents and policyholders with information relating to policies, including bills, payments, coverage information, etc.
  • Handling an average of 35-45 inbound phone calls per day and being responsible for end-to-end call resolution
  • Responding to agency partners and policyholders through chats, emails, and telephone calls
  • Following up on complex accounting payment issues with agents and policyholders
  • Educating agents and policyholders to manage their accounts on our customer website
  • Reviewing policy documentation to ensure accurate delivery of information
  • Completing policy premium audits
  • Communicating with agents and customers regarding complex billing issues
  • Processing policyholder and agency correspondence

About the Role

This is a full-time position with a competitive salary of approximately $55,000 - $65,000 per year, depending on experience. We offer a comprehensive total compensation package, including medical, vision, dental, life, and disability insurance, as well as a generous Paid Time Off Program and a competitive 401(k) plan with company match.



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