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Senior Customer Success Manager

2 months ago

Irondale, Missouri, United States True Commerce Full time
About the Role

We are seeking a highly skilled Sr. Customer Success Manager to join our team at TrueCommerce. As a key member of our customer success team, you will be responsible for driving customer satisfaction, adoption, and retention.

Key Responsibilities
  • Develop and maintain strong relationships with assigned customers, ensuring their needs are met and exceeded.
  • Work closely with cross-functional teams to drive customer success, including customer support, implementation, trading partner services, product management, and sales.
  • Provide value-added services, such as training and tools, to drive customer engagement and retention.
  • Identify and capitalize on opportunities to upsell and cross-sell TrueCommerce products and services.
Requirements
  • Bachelor's degree preferred.
  • 3+ years of professional experience in a B2B software support client-facing role, with ecUtopia experience or similar preferred.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Excellent customer handling and relationship-building skills.
  • Strong presentation and written communication skills.
  • Knowledge of ERP systems, such as Microsoft Dynamics, Sage, SAP, or NetSuite, is desired.
About TrueCommerce

TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We empower some of the biggest brands in the world to improve their supply chain performance.