Dental Practice Operations Coordinator
7 days ago
We are Oral & Facial Surgery Centers of Massachusetts, a renowned oral surgery practice committed to delivering exceptional care to our patients and outstanding service to our referring doctors.
Estimated Salary:$55,000 - $65,000 per year
This role is critical in ensuring the best clinical outcomes and meeting the needs of our patients. As a Scheduling Coordinator, you will be the first point of contact for our patients, providing concierge-level customer service while interacting with them, referring offices, and team members.
Key Responsibilities:- Greet patients and visitors promptly, creating a welcoming atmosphere
- Answer phones professionally and schedule appointments efficiently
- Collect patient financial responsibility and prepare charts accurately
- Manage patient flow to minimize wait times and optimize provider time
- Maintain a neat and organized reception area, reflecting our high standards
- Develop and maintain strong relationships with referring offices, ensuring seamless communication
- Protect patient confidentiality, adhering to HIPAA guidelines at all times
- High school diploma or equivalent required
- One year of customer service experience essential
- Familiarity with dental terminology
- Professionalism, friendliness, and excellent interpersonal skills
- Basic office skills, including typing and filing
- Strong organizational abilities and attention to detail
Our comprehensive benefits package includes:
- Medical (including Virtual Care), Dental, and Vision Coverage
- Employee Assistance Program (EAP)
- Uniforms/Scrubs provided
- Competitive pay, Bonus potential, and annual merit reviews
- 401(k) Plan w/Company Match
- Health Savings Account (HSA) with HDHP health plans
- Life Insurance
- Time Off, Disability And Leave Of Absence
- Paid Vacation (Starting at 2 weeks) and 6 Annual Paid Holidays
- Long and Short Term Disability Plans
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