Dental Practice Operations Coordinator

7 days ago


Watertown, Massachusetts, United States Oral & Facial Surgery Centers of Massachusetts Full time

We are Oral & Facial Surgery Centers of Massachusetts, a renowned oral surgery practice committed to delivering exceptional care to our patients and outstanding service to our referring doctors.

Estimated Salary:

$55,000 - $65,000 per year

This role is critical in ensuring the best clinical outcomes and meeting the needs of our patients. As a Scheduling Coordinator, you will be the first point of contact for our patients, providing concierge-level customer service while interacting with them, referring offices, and team members.

Key Responsibilities:
  • Greet patients and visitors promptly, creating a welcoming atmosphere
  • Answer phones professionally and schedule appointments efficiently
  • Collect patient financial responsibility and prepare charts accurately
  • Manage patient flow to minimize wait times and optimize provider time
  • Maintain a neat and organized reception area, reflecting our high standards
  • Develop and maintain strong relationships with referring offices, ensuring seamless communication
  • Protect patient confidentiality, adhering to HIPAA guidelines at all times
Requirements:
  • High school diploma or equivalent required
  • One year of customer service experience essential
Desirable Skills:
  • Familiarity with dental terminology
  • Professionalism, friendliness, and excellent interpersonal skills
  • Basic office skills, including typing and filing
  • Strong organizational abilities and attention to detail

Our comprehensive benefits package includes:

  • Medical (including Virtual Care), Dental, and Vision Coverage
  • Employee Assistance Program (EAP)
  • Uniforms/Scrubs provided
  • Competitive pay, Bonus potential, and annual merit reviews
  • 401(k) Plan w/Company Match
  • Health Savings Account (HSA) with HDHP health plans
  • Life Insurance
  • Time Off, Disability And Leave Of Absence
  • Paid Vacation (Starting at 2 weeks) and 6 Annual Paid Holidays
  • Long and Short Term Disability Plans


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