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Customer Service Representative

2 months ago

Tarentum, Pennsylvania, United States JOANN Stores Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales floor team, you will be responsible for delivering exceptional customer experiences, driving sales through product knowledge and suggestive selling, and maintaining a high level of productivity and attention to detail.

Key Responsibilities

Customer Service
  • Provide exceptional customer service by greeting every customer, using the F.A.S.T. service model to meet their needs, and engaging in friendly conversation about their projects.
  • Ask open-ended questions to learn about customers' project needs and escort them to the desired product's location.
Sales and Merchandising
  • Process customer transactions at the cutting counter and cash register in an efficient and friendly manner with professionalism and precision.
  • Stock shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail.
Store Operations
  • Assist other Team Members with tasks to ensure that the team exceeds expectations set by Store Management.
  • Work with Store Management and other Team Members on projects in a friendly and professional manner.


Requirements

Education and Experience
  • No minimum education requirement.
  • No experience required, but 1-3 years previous experience in a customer-centric environment is preferred.
Availability
  • Part-time status requires availability that meets the needs of the store.
  • Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week.


Benefits

Eligible Team Members receive a range of benefits, including medical, dental, and vision benefit plans, company-paid basic, optional, and dependent life insurance, long-term disability, and paid time off and sick time. For more details, please click here.