Customer Service Liaison

4 weeks ago


Tarentum, Pennsylvania, United States BLACKBURN'S PHYSICIANS PHARMACY Full time
Customer Service Representative

Blackburn's Physicians Pharmacy is seeking a highly skilled and dedicated Customer Service Representative to join our team. As a key member of our corporate office, you will be responsible for providing exceptional service to our valued customers and patients.

About the Role:

This is a dynamic and fast-paced environment where you will be the frontline connection between our company and our customers and patients. You will handle inquiries, resolve concerns, and ensure that our customers and patients receive the exceptional service they deserve.

Key Responsibilities:
  • Process incoming phone and fax orders efficiently.
  • Provide top-tier service to customers, patients, and referral sources.
  • Manage patient accounts and coordinate scheduling of services.
  • Maintain patient files and produce delivery paperwork.
  • Troubleshoot and resolve customer and patient issues with equipment and orders.
  • Collaborate with various departments to ensure seamless service delivery.
  • Educate customers and referral sources on products and services.
Why Blackburn's?
  • Work in a supportive and collaborative environment where your contributions are valued.
  • Opportunities for professional growth and development through workshops and seminars.
  • A chance to make a real difference in the lives of our customers by providing essential services.
Qualifications:
  • High school diploma or equivalent (college credits or degree preferred).
  • Strong organizational, communication, and interpersonal skills.
  • Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
  • Familiarity with medical terminology, physiology, and anatomy is a plus.
  • Proficiency in MS Office Suite, including Outlook and Internet applications.
  • A self-motivated individual with a keen attention to detail and problem-solving skills.


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