Customer Service Representative
4 weeks ago
CSL Plasma is seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for preparing the donor, donor area, and equipment for the pheresis process.
Main Responsibilities- Prepare the autopheresis machine for the pheresis process.
- Monitor the donor and the pheresis process, responding to specific alarms or signals that may occur during the process.
- Disconnect the donor when the process is complete.
- Maintain alertness and awareness to any reaction the donor may have during or after the pheresis process and notify appropriate staff.
- Use a Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances, and donor adverse events.
- Link equipment and soft goods used in the pheresis process to the appropriate donor using the PDA.
- Alert the Group Leader or Supervisor of donor flow issues.
- Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
- Understand the policies and procedures associated with hyper immune programs at the center, if applicable.
- Maintain a clean and efficient work environment, ensuring sufficient operating supplies and forms are available as needed.
- Follow all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
- Promote safety in all actions.
- Maintain confidentiality of all personnel, donor, and center information.
- May be cross-trained in other areas to meet the needs of the business.
- Bilingual skills may be required, at the discretion of the organization, to meet the business needs.
- Perform job-related duties as assigned.
- High school diploma or equivalent required.
- Minimum of three (3) months' work experience, preferably in a medical or health provider environment, or an equivalent combination of education and experience.
- Must be able to perform basic math calculations.
- Ability to understand, remember, and apply oral and/or written instructions.
- Ability to understand and follow basic instructions and guidelines.
- Must be able to see and speak with customers and observe equipment operation.
- Occasionally perform tasks while standing and walking up to 100% of the time.
- Reach, bend, kneel, and have a high level of manual dexterity.
- Occasionally be required to lift and carry up to 25 pounds.
- Fast-paced environment with frequent interruptions.
- Frequently exposed to hazardous chemicals, extreme temperatures, and to bloodborne pathogens.
CSL Plasma is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive compensation package, including options for health care benefits, company-provided basic life insurance, and the option to participate in CSL's 401(k) Savings Program. Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business, and paid observed holidays as designated by the Company. For more information on CSL Plasma benefits, visit https://www.cslplasma.com/careers/benefits.
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