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Hospitality Ambassador

2 months ago

Nashville, Tennessee, United States SMS Holdings Full time
About the Role

We are seeking a highly visible and customer-focused individual to join our team as a Hospitality Ambassador. As a key representative of SMS Holdings, you will be responsible for enhancing the overall appearance of our service district and providing exceptional customer service to the public.

Key Responsibilities
  • Manual Litter Collection: Circulate through assigned work zones with a rolling can containing supplies and tools to complete the following tasks:
    • Remove litter, cigarette butts, and other debris from sidewalks, street gutters, and alleys
    • Remove graffiti and posters from light posts, trash cans, news boxes, and other public infrastructure
    • Pull isolated weeds
    • Damp wipe and straighten horizontal surfaces, such as trash can lids, news boxes, and other infrastructure
  • Observe and Report: While on patrol, be watchful for unwanted behaviors or criminal activity and report to Safety Ambassadors via two-way radios. Must be able to articulate an accurate description of persons, vehicles, and other similar identifiers.
  • Hospitality and Customer Service: While on patrol, go out of the way to actively acknowledge pedestrians with a friendly greeting or identify visitors to provide directions, information, city information, or recommendations.
  • Reporting: Must be able to provide written reports of broken infrastructure, graffiti on private property, and provide a basic daily report of accomplishments and tasks completed.
Requirements
  • Professionalism: Acts in compliance with Block by Block performance standards.
  • Physical Abilities:
    • Must have the physical capacity to walk continuously during an eight-hour shift, with normal breaks (two fifteen-minute breaks and one thirty-minute meal break).
    • Must be able to work outdoors in all conditions with provided inclement weather gear.
    • Must be able to see, frequently stoop, bend, squat, reach, and frequently lift up to 25 pounds during an eight-hour shift.
  • Communication: Must have a basic understanding of the English language, including the ability to speak, read, and write basic English to communicate with the public, understand and implement instructions, and create basic reports.