Customer Service Coordinator
3 weeks ago
The Customer Service Coordinator role at Mid Cal Labor Solutions is a key position that involves coordinating activities between the Customer Service Department, customers, and personnel. The successful candidate will be responsible for directing customer needs to the proper personnel, quoting spare parts, and providing clerical assistance as necessary.
Main Responsibilities
- Coordinate all activities between Customer Service Department, customers, and personnel
- Accept and review all phone calls for customer service, direct calls to appropriate person, and follow-up with return calls as required
- Maintain files related to Customer Service: History Files, Print Control File, and Repair/File Log
- Maintain service parts inventory, customer equipment records, and other customer data
Requirements
- High school graduate or equivalent
- Computer literate to include Word, Access, and intermediate skills on Excel
- Proven experience reading and understanding technical manuals
- Excellent phone and written communication skills
- Professional and collaborative attitude
- Willingness to work overtime when needed
Estimated Salary: $45,000 - $60,000 per year based on experience and qualifications.
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