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Aviation Service Coordinator

3 weeks ago


Dallas, Texas, United States BusinessJet Full time
Job Title: Aviation Service Coordinator

We are seeking an experienced Aviation Service Coordinator to join our team at BusinessJet. As a key member of our customer service team, you will be responsible for providing exceptional service to clients both at the front desk and on the ramp.

Key Responsibilities:

  • Meet and greet customers as the first point of contact both on the ramp and at the front desk.
  • Provide full-service concierge services including but not limited to taking service orders from crew/passengers, supplying departing aircraft with coffee, ice, requested newspaper, and catering, filling out contract forms, determining charges for service requested, collecting payments, and preparing change of address records.
  • Escort and assist in all transportation needs (i.e., pick up/drop off passengers).
  • Accurately invoice aircraft fueling and handling services.
  • Complete opening and closing duties as assigned by the CSR/FLA Management.
  • Update arrival/departure board, communicate customer needs to appropriate departments, and communicate clearly and assist the shift coordinator with aircraft call ins, parking, and other ramp services.
  • Monitor incoming/outgoing flights and movement on the ramp.
  • Conduct fuel order dispatching with guidance by the shift coordinator.
  • Work with Line Service Technicians to coordinate and complete customer requests.
  • Present and maintain a clean and professional lobby area with stocked refreshments for customers.
  • Maintain and record appropriate supply levels.
  • Professionally correspond with customers and vendors to ensure customer satisfaction.
  • Maintain a professional and positive attitude with the ability to multitask.
  • Perform other duties and responsibilities as assigned.

Qualification Requirements:

  • High school diploma or general education degree (GED)
  • No special licenses or certificates required
  • 1-2 years of applicable customer service work experience (previous aviation or FBO experience preferred)
  • Excellent written and verbal communication skills
  • Excellent analytical and organizational skills
  • Strong problem-solving skills
  • Ability to maintain accurate and detailed records
  • Ability to multitask and provide high standard of customer service in a fast-paced environment
  • Willingsness to listen and learn
  • Ability to think creatively and innovatively
  • Ability to differentiate aircraft types as well as understand military time and phonetic alphabet
  • Proficient computer skills and customer service software
  • Self-starter with a willingness to learn and develop and take feedback well
  • Valid Driver's License
  • Ability to attain Love Field Badge

Salary: $40,000 - $60,000 per year, depending on experience