Customer Service Representative

1 day ago

Grandville, Michigan, United States Airgas Full time
Customer Service Representative Job Description

The Customer Service Representative plays a vital role in providing exceptional support to Airgas customers. This position requires a high level of customer service skills, with the ability to assist customers via telephone, email, fax, or in person, facilitating all phases of order-fulfillment for industrial, medical, and specialty gases, as well as welding and safety equipment, power tools, and other products/supplies.

Key Responsibilities:
  • Maintain a high level of customer satisfaction by providing timely and effective support to customers.
  • Answer and respond to incoming telephone inquiries from customers.
  • Facilitate sales by taking customer orders and serving as the accountable party to Airgas customers.
  • Demonstrate full knowledge of all order-entry, data research, and other order entry/resolution necessary to service customers.
  • Perform data entry for sales and sales-related processes, including new account set-up and maintenance of existing customer accounts.
  • Provide data entry and maintenance of customer contact pricing.
  • Ensure customer inquiries related to billing problems, cylinder balances, order status, time of delivery, etc., are promptly and courteously handled, providing follow-up as necessary.
  • Research products with vendors, including price and availability.
  • Research and resolve conflicts related to the order delivery cycle.
  • Research and review customer account balances, invoices, and leases.
  • Interface with sales, customers, branches, and other operating areas to provide timely and accurate communication regarding capabilities, delivery, and various other operating requirements.
  • Interact with other internal departments to coordinate deliveries and customer satisfaction.
Requirements:
  • A high school diploma or equivalent.
  • Additional post-high school education and/or training preferred.
  • Two years in a customer service and/or inside sales-related role required.
  • Prior experience with SAP preferred.
  • Excellent customer service and communication skills.
  • Working knowledge of Google Suites.
  • Good problem-solving and analytical skills.
  • Math skills to include the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to work well both as a team and independently.
  • Ability to set priorities and manage time in a dynamic work environment.
  • Detail-oriented.

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