Help Desk Support Specialist
4 weeks ago
At Mevion Medical Systems, we are seeking a highly motivated and customer-focused Help Desk Support Specialist to join our team. As a front-line IT support professional, you will be responsible for providing technical assistance to our onsite and remote personnel.
Key Responsibilities:- Respond to end-user requests for technical assistance via phone, email, or ticketing system.
- Troubleshoot and resolve basic computer, application, system, device, access, or performance issues.
- Use established processes and procedures to document, track, and resolve reported problems and meet operational service levels and standards.
- Advise users on methods, steps, and actions to resolve and avoid future issues and provide documentation as needed.
- Escalate problems to appropriate levels or teams to achieve issue resolution.
- May support installs or upgrades of software or devices, set up user profiles, or re-set passwords.
- Desire to work with all IT function areas including desktops, networks, and servers.
- Microsoft 365 Administration
- Microsoft Active Directory / Entra ID
- Atlassian Suite
- Salesforce
- At least 2-5 years' applicable experience.
- Customer-focused mindset and innate ability to respond to customer expectations and requirements.
- Must be able to sit/stand for long periods of time.
- Required use of standard office equipment including laptop, phone, copier, etc.
- Typical office environment.
- Must be able to walk through the factory environment safely.
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Help Desk Support Specialist
4 weeks ago
Andover, New Hampshire, United States Mevion Full timeJob Summary:The Help Desk Support Specialist is a customer service professional responsible for providing front-line IT support to Mevion Medical Systems personnel. This role involves responding to, diagnosing, and resolving basic computer and application issues in a professional and efficient manner for a diverse audience.Key Responsibilities:Respond to...
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Electrical Systems Specialist
3 weeks ago
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Behavioral Support Specialist
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Library Support Specialist
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Caregiver Specialist
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Nurse Specialist
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Information Systems Specialist/ISSM
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Overnight Residential Care Specialist
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Office Administrator Operations Coordinator
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Veterinarian Specialist
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Site Design Specialist
4 weeks ago
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Risk Management Specialist
4 weeks ago
Andover, New Hampshire, United States Hanscom Federal Credit Union Full timeAbout Hanscom Federal Credit UnionHanscom Federal Credit Union is a dynamic organization committed to delivering exceptional service to our members. We are a team of dedicated individuals who are passionate about our work and strive to make a positive impact in the lives of our members.Job SummaryWe are seeking a highly skilled Risk Analyst to join our Risk...
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