Help Desk Support Specialist

4 weeks ago


Andover, New Hampshire, United States Mevion Full time
Job Title: Help Desk Support Specialist

At Mevion Medical Systems, we are seeking a highly motivated and customer-focused Help Desk Support Specialist to join our team. As a front-line IT support professional, you will be responsible for providing technical assistance to our onsite and remote personnel.

Key Responsibilities:
  • Respond to end-user requests for technical assistance via phone, email, or ticketing system.
  • Troubleshoot and resolve basic computer, application, system, device, access, or performance issues.
  • Use established processes and procedures to document, track, and resolve reported problems and meet operational service levels and standards.
  • Advise users on methods, steps, and actions to resolve and avoid future issues and provide documentation as needed.
  • Escalate problems to appropriate levels or teams to achieve issue resolution.
  • May support installs or upgrades of software or devices, set up user profiles, or re-set passwords.
  • Desire to work with all IT function areas including desktops, networks, and servers.
Preferred Experience:
  • Microsoft 365 Administration
  • Microsoft Active Directory / Entra ID
  • Atlassian Suite
  • Salesforce
Requirements:
  • At least 2-5 years' applicable experience.
  • Customer-focused mindset and innate ability to respond to customer expectations and requirements.
Physical and Environmental Considerations:
  • Must be able to sit/stand for long periods of time.
  • Required use of standard office equipment including laptop, phone, copier, etc.
  • Typical office environment.
  • Must be able to walk through the factory environment safely.


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