Customer Service Representative
2 months ago
Staff My Agency is seeking a highly motivated and customer-focused professional to join our team as a Customer Service Representative. As a key member of our team, you will play a vital role in providing exceptional customer service and support to our clients.
Responsibilities- Customer Relationship Building
- Establish and maintain strong relationships with customers to ensure their needs are met and exceeded.
- Insurance Expertise
- Provide accurate and timely information to customers regarding insurance options, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Needs-Based Review Process
- Use a customer-focused approach to educate customers about insurance options and provide personalized recommendations.
- Team Collaboration
- Work closely with the agent team to achieve sales and customer satisfaction goals.
- Professional Qualifications
- Property & Casualty license (must be able to obtain prior to start date)
- Life and Health license (must be able to obtain prior to start date)
- Soft Skills
- Excellent interpersonal skills
- Excellent communication skills - written, verbal and listening
- People-oriented
- Organizational skills
- Self-motivated
- Detail oriented
- Proactive in problem solving
- Dedicated to customer service
- Able to learn computer functions
- Pride in getting work done accurately and timely
- Ability to work in a team environment
- Ability to multi-task
- Competitive Benefits
- 401(k) matching
- Flexible schedule
- Paid time off
- Professional development assistance
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