Customer Service Representative

2 months ago


Cedar Park, Texas, United States Staff My Agency Full time
Job Overview

Staff My Agency is seeking a highly motivated and customer-focused professional to join our team as a Customer Service Representative. As a key member of our team, you will play a vital role in providing exceptional customer service and support to our clients.

Responsibilities
  • Customer Relationship Building
    • Establish and maintain strong relationships with customers to ensure their needs are met and exceeded.
  • Insurance Expertise
    • Provide accurate and timely information to customers regarding insurance options, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Needs-Based Review Process
    • Use a customer-focused approach to educate customers about insurance options and provide personalized recommendations.
  • Team Collaboration
    • Work closely with the agent team to achieve sales and customer satisfaction goals.
Requirements
  • Professional Qualifications
    • Property & Casualty license (must be able to obtain prior to start date)
    • Life and Health license (must be able to obtain prior to start date)
  • Soft Skills
    • Excellent interpersonal skills
    • Excellent communication skills - written, verbal and listening
    • People-oriented
    • Organizational skills
    • Self-motivated
    • Detail oriented
    • Proactive in problem solving
    • Dedicated to customer service
    • Able to learn computer functions
    • Pride in getting work done accurately and timely
    • Ability to work in a team environment
    • Ability to multi-task
What We Offer
  • Competitive Benefits
    • 401(k) matching
    • Flexible schedule
    • Paid time off
    • Professional development assistance


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