UPS Field Service Technician
3 weeks ago
Job Title: UPS Field Service Technician
Job Summary: We are seeking a skilled UPS Field Service Technician to join our team at JARBO. As a critical member of our team, you will be responsible for supporting installs, maintaining, and providing emergency support on power electronics at customers' sites.
Key Responsibilities:
- Support installs, maintenance, and emergency support on power electronics at customers' sites
- Involved in preventive maintenance, emergency response, equipment start-up, and/or field modifications
- Attends periodic training at the company's headquarters on various OEM units and Standard Operating Procedures (SOPs)
- Troubleshoots equipment issues and uses all necessary resources to resolve issues
Requirements:
- Preferably 3-5+ years experience in the critical power industry and ability to troubleshoot down to component level on equipment such as UPS, batteries, PDU's, RPP's, etc.
- Utilizes hand tools and test equipment to perform work
- Requires excellent verbal, written communication skills & customer relation skills
- Must be able to provide high level of quality customer service
- Must be able to complete Field Service Reports in a timely manner
- Requires knowledge of equipment manufacturer's specifications
- Ability to work independently and exhibit resourcefulness
- Must be able to perform repeated bending & lifting of up to 100 lbs. during certain procedures
- Must be able to provide necessary pro-active recommendations to clients
- Candidate must be willing to work nights & weekends when necessary
- Knowledge of general computer hardware & software applications
- Technical degree a plus
- Previous military experience and training a plus
Educational Background:
- Technical graduate of a two-year accredited technical school in an engineering/technical field
- OR
- Three to five years of technician experience in related power electronics field or industry
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