Automotive Operations Support Specialist

1 day ago


Clarksville, Indiana, United States Cox Communications Full time
Job Overview
Cox Automotive seeks a skilled Vehicle Operations Support Specialist II to join our team. As a key member of our operations team, you will be responsible for managing account relationships, maintaining effective communications, and ensuring customer requirements are met.

The ideal candidate will have excellent communication and organizational skills, with the ability to work independently and as part of a team. You will also possess a strong understanding of vehicle repair and reconditioning processes, as well as experience working with commercial clients. If you're a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity

About the Role
In this role, you will:
  1. Manage account relationships and ensure customer requirements are met.
  2. Work with commercial clients to relay information regarding the condition of their car and obtain required approvals to move forward with reconditioning and repairs.
  3. Coordinate work to be performed with the mechanic shop to ensure timely repairs and relay back to client the progress.
  4. Review and update condition report; approve and audit vehicle repair report.
  5. Walk vehicles with/for account representative and make recommendations for reconditioning to increase vehicle value.
  6. Respond to customer inquiries relating to vehicles.
  7. Provide quality service and assist in resolving problems.
  8. Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning.
  9. In coordination with account representative, account administrator, and account-specific procedures prepare sale vehicle run process including run order, scheduling, notice to customer account, etc.
  10. Work with commercial clients and key vendors to order and account for keys.
  11. Work with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles.
  12. Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale.
  13. Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
  14. Perform other duties as assigned by management.

Requirements
To be successful in this role, you will need:
  • A High School Diploma/GED and 3 years' experience in a related field.
  • OR any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience;
  • OR 5 years' experience in a related field.

Compensation and Benefits
The estimated salary for this role is $15.87 - $23.75/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

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