Federal Programs Delivery Director

2 days ago

Washington, Washington, D.C., United States Microsoft Corporation Full time
Director Federal Programs Delivery Job Description

We are seeking a highly skilled and experienced Director Federal Programs Delivery to join our team at Microsoft Federal. As a key member of our organization, you will play a critical role in driving customer engagement, account delivery excellence, and building new business opportunities for our Industry Solutions Delivery (ISD) Army Team.

This is a unique opportunity to accelerate your career growth, develop deep business acumen, hone your selling skills, and become adept at leading teams to delivery excellence to our customers. We support a fully hybrid work environment that provides flexibility to support our customers remotely when appropriate.

Key Responsibilities:
  • Account Delivery Management: You will drive and maintain obligations to customers and contribute to consumption activities, holding accountability for consumption project delivery forecasts. Leading or participating in steering committee meetings.
  • Relationship Development: You will drive high customer satisfaction, managing expectations, addressing customer feedback, and resolving escalations.
  • Presales & Contracting: You will contribute to presales on medium and large complexity projects and programs to provide input into delivery approach, deal construct, and assist in the development of initial estimates and contracts. You will facilitate contracting for customers and partner resources.
  • Initiation & Closure: You will work with the assigned project manager to drive initiation for medium and large complexity projects. You will work with the project manager to achieve timely closure of projects supporting customer invoicing and customer delivery acceptance. Share knowledge with colleagues and peers to drive incremental improvement and new Intellectual Property based on lessons learned.
Requirements:
  • Bachelor's Degree in a related field AND 5+ years of experience in project management OR equivalent experience.
  • 3+ years of experience leading large-scale customer engagements at the senior project or program manager level.
  • 3+ years of experience in a business development capacity supporting the United States Federal Government.
  • 3+ years of managing all aspects of contract initiation and execution in the Federal space.
Preferred Qualifications:
  • Project Management Professional (PMP) certification or PMI Program Management Professional (PgMP).
  • 5+ years of business development and customer relationship management experience in the Department of Defense.
  • Agile certification, Scrum Master, Agile Certified Practitioner (PMI-ACP), or Professional Scrum Master One (PSM1) certification.
  • Experience with Microsoft technical stack.
Clearance Requirements:

This position requires an active U.S. Government Top Secret Security Clearance. Ability to meet Microsoft, customer, and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate clearance and/or customer screening requirements may result in employment action up to and including termination.

Citizenship & Citizenship Verification: This position requires verification of U.S citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government clearance.

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