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Patient Care Coordinator Associate

2 months ago

Racine, Wisconsin, United States Optum Full time
Opportunities with Optum

At Optum, we're proud to be a leader in health care services, serving communities for over a century.

We're seeking a Patient Care Coordinator Associate to join our team and help us improve the well-being of our patients with your skills, compassion, and innovation.

About the Role

This part-time position is located at Oconomowoc Memorial Hospital and focuses on our Patient Visitor department.

You'll work a two-week rotation, with varying shifts to support our 24-hour operation system.

Responsibilities
  1. Greet patients and visitors at the facility entrance
  2. Follow exceptional patient experience guidelines and expectations
  3. Look up patient appointments in Epic to ensure patients are escorted or directed to the appropriate location
  4. Coordinate volunteers or personally escort and transport patients, families, and visitors
  5. Provide clear and concise wayfinding directions
  6. Handle patient, family, and visitor inquiries with timely follow-through
  7. Handle incoming calls with timely follow-through
  8. Assist florists with flower deliveries and donations
  9. Handle confidential information appropriately
  10. Understand and follow all Patient Visitor departmental processes
  11. Prioritize tasks and identify immediate emergency needs
  12. Provide wayfinding instructions and assist with hospital information
  13. Meet or exceed audit accuracy standards
Requirements
  • High School Diploma/GED (or higher)
  • 1+ years of customer service experience in an office setting or professional work environment
  • Intermediate level of proficiency with Microsoft Office products
  • Ability to work a variety of shifts to support a 24-hour operation system
  • Ability to work a two-week rotation of shifts
Preferred Qualifications
  • Knowledge of medical terminology
  • Experience with electronic medical records systems
  • Experience in a medical office or hospital admitting/registration office
Soft Skills
  • Excellent customer service skills
  • Excellent written and verbal communication skills
  • Demonstrated ability to work in fast-paced environments

We're committed to creating a healthier atmosphere and addressing health disparities. UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.