Fitness Team Ambassador

2 weeks ago


Roxbury, United States YMCA of Greater Boston Full time

About the Role:

The Fitness Team Ambassador is an exciting opportunity to join our dynamic team at the YMCA of Greater Boston. As a key member of our fitness department, you will play a critical role in ensuring that our members have a safe and enjoyable experience while using our equipment and facilities.

Job Summary:

We are seeking a motivated and customer-focused individual to join our team as a Fitness Team Ambassador. In this role, you will be responsible for monitoring the gym area during operating hours, enforcing safety guidelines, maintaining a clean and organized environment, and promoting a friendly and welcoming atmosphere in the gym area.

About the Ideal Candidate:

The ideal candidate for this position should possess excellent communication and interpersonal skills, have a strong customer service orientation, pay attention to detail, and have the ability to handle and resolve conflicts professionally and diplomatically. Our Fitness Team Ambassadors build relationships with our members of all ages to ensure equitable gym usage for all.

Key Responsibilities:

  • Monitor the gym area during operating hours, including participants, equipment, and cleanliness
  • Enforce safety guidelines and maintain a clean and organized environment
  • Promote a friendly and welcoming atmosphere in the gym area
  • Build relationships with our members of all ages to ensure equitable gym usage for all
  • Develop problem-solving skills by resolving conflicts and responding to patron concerns
  • Work collaboratively with a team of like-minded individuals dedicated to providing excellent customer service

Requirements:

To be successful in this role, you will need to have a minimum age of 21, experience in sports preferred, experience with incident management preferred, and experience with young people 11-18 preferred. You must also be able to relate effectively to diverse groups of people from all social and economic segments of the community and possess the ability to establish and maintain effective working relationships with YMCA staff, employees, members, and program participants.

What We Offer:

In addition to a competitive salary of $45,000 - $60,000 per year, we offer a range of benefits, including opportunities for professional growth and development, a positive and supportive work culture, and the chance to make a real difference in your community.


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