Windows 10 Migration Technician

4 days ago


South San Francisco, California, United States The Rockridge Group Full time
Job Description

We are seeking a highly skilled Windows 10 Migration Technician to join our team at The Rockridge Group.

About the Job:

  • This is a full-time position that requires strong technical skills and excellent communication abilities.
  • The ideal candidate will have experience with Windows computer break-fix and opening up of computers.
  • You will be responsible for manually unscrewing and opening the backs of HP desktops/laptops.
  • Upon identification of a Window 7 machine, you will perform data migration, OS upgrade to Windows 10, data migration back to computer, and software re-installation/configuration.
  • Contributes to team effort by taking on additional tasks as needed.

Key Responsibilities:

  1. Perform system level migrations, data migrations, application integration and configuration on PC systems.
  2. Collaborate with IT operation managers to develop service quality assurance processes and procedures, customer support plans, and discuss new specifications required by customers and management.
  3. Work independently on assignments and report progress to your supervising manager.
  4. Maintain relationships between multiple CRM tools or applications by keeping status, details, notes or any other updates consistent between multiple tools or applications utilized for Customer Request Management and Tracking purposes.
  5. Utilize multiple CRM utilities, including OPUS, Service Now, and Google Docs, to manage details and notes.
  6. Provide regular feedback to the team and environment for ongoing improvements.

Requirements:

  • Experience with Windows computer break fix and opening up of computers.
  • Ability to work independently and as part of a team.
  • Excellent communication and problem-solving skills.

What We Offer:

  • A competitive salary: $65,000 - $85,000 per year.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A generous paid time off policy.


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