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Senior Service Operations Manager

2 months ago

New Braunfels, United States Briggs Industrial Solutions Full time

Briggs Industrial Solutions is in search of a Senior Service Operations Manager to oversee our service department. Our organization is dedicated to upholding values such as safety, ethics, integrity, and respect, ensuring we deliver top-notch service to our clientele. As an employee-owned company, we emphasize both customer satisfaction and the well-being of our staff.

Position: Senior Service Operations Manager
Company: Briggs Industrial Solutions

Key Responsibilities:

  • Provide strategic leadership to the Service Department team
  • Oversee departmental operations, focusing on financial performance, safety standards, and customer relations
  • Facilitate safety meetings and ensure adherence to safety regulations
  • Mentor and develop team members to enhance their skills
  • Manage the fleet of service vehicles effectively
  • Build and maintain relationships with clients and manufacturers

Qualifications:

  • Bachelor's Degree or equivalent experience is preferred
  • Minimum of 5 years of management experience in the forklift repair sector
  • Excellent communication and interpersonal abilities
  • Proficient in Microsoft Office Suite
  • Strong mechanical aptitude and technical expertise