Deskside IT Service Expert
2 weeks ago
What You Will Do:
You will be responsible for providing Deskside IT Service support to our customers at NCW, implementing, maintaining, and troubleshooting IT systems, and assisting users in accessing and using IT systems.
Your Key Responsibilities:
- Implement, Maintain, and Troubleshoot IT Systems: Implement, maintain, and troubleshoot IT systems, including workstations, monitors, KVMs, print, fax and scan devices, secure tablets and laptops, VoIP devices, and Desktop VTCs.
- Support Users: Assist users in accessing and using IT systems, providing education and training in basic hardware and software functions.
- Documentation and Training: Create and maintain documentation and SOPs to train new employees.
- Ticketing Database and Process Improvements: Utilize a ServiceNow based ticketing database to track, update, and resolve break/fix incident tickets, and identify and execute process improvements to enhance operational efficiency.
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