Windows 10 Deskside Support Specialist
1 week ago
We are seeking an experienced Windows 10 Deskside Support Specialist to join our team in St. Louis, Missouri. This is a long-term opportunity to work with a large insurance company and a leading technology services provider.
Key Responsibilities- Provide level 2 support for end-users, escalating complex issues to level 3 as needed
- Maintain a high level of customer service, responding promptly to requests and resolving issues efficiently
- Work collaboratively with colleagues to resolve technical issues and improve overall system performance
To be successful in this role, you will require:
- At least 2-3 years of experience in a corporate environment providing hands-on support for Windows 10 desktops and laptops
- Strong knowledge of Windows 7/10 and MS Office, including hard drive encryption (Bitlocker)
- Experience with client networking, desktop/laptop installation/de-installation, and hardware support
- A+ Certification and High School diploma or equivalent
This is a full-time opportunity with a competitive salary range of $60,000 - $80,000 per year, depending on experience. Additionally, you can expect:
- A comprehensive benefits package, including medical, dental, and vision coverage
- 401(k) retirement plan with employer match
- Opportunities for professional growth and development
The role is based in St. Louis, Missouri, with over 700 users to support. As a key member of our team, you will have the opportunity to work with a diverse range of technologies and systems, while enjoying a dynamic and supportive work environment.
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