Operations Manager
2 weeks ago
Job Summary:
We are seeking an experienced Operations Manager to join our team at Hard Rock. As a key member of our management team, you will be responsible for leading our cafe operations and ensuring that our high standards of quality and service are consistently met.
Key Responsibilities:
- Mentor and Coach: Develop and support the growth of our hourly staff members into Hard Rock brand ambassadors, providing guidance and feedback to help them achieve their full potential.
- Labor Scheduling: Manage labor schedules in line with our cafe's budget and forecast models, ensuring that we have the right staff in place to meet customer demand.
- Financial Acumen: Demonstrate a clear understanding of our cafe's budget and profit and loss statement, using this knowledge to inform your decision-making and drive business growth.
- Performance Management: Clearly define goals and expectations for team members using performance review tools, and hold your team accountable for successful performance.
What We Offer:
As an Operations Manager at Hard Rock, you will have the opportunity to work in a fast-paced and dynamic environment, where no two days are ever the same. You will be part of a talented team of professionals who are passionate about delivering exceptional customer experiences and driving business success.
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