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Senior Network Infrastructure Engineer

2 months ago

Raleigh, North Carolina, United States Truist Full time
Job Description

Job Summary

We are seeking a highly skilled Senior Network Infrastructure Engineer to join our team at Truist. As a key member of our infrastructure team, you will be responsible for the implementation and management of our Truist Akamai CDN/Prolexic and DNS Infrastructure.

Key Responsibilities

  • Translate business requirements into Akamai policy in a large enterprise environment, following corporate change management and security policy.
  • Help resolve complex technical issues for Truist's web and network applications.
  • Participate in a 24x7 on-call rotation.

Essential Duties and Responsibilities

  • Perform problem tracking, diagnosis, and root-cause analysis, replication, troubleshooting, and resolution for highly complex issues.
  • Oversee others who perform programming and debugging activities.
  • Respond to issues in a timely manner by receiving and investigating incidents or service tickets.
  • Provide technical consultation on extremely challenging or unusual situations.
  • Lead large, complex projects related to improving processes or support capabilities.
  • Engage and manage external vendors.
  • Interpret internal and external business challenges and recommend best practices.
  • Use sophisticated analytical thought to exercise judgment and identify innovative solutions.
  • Mentor less experienced teammates to build technical expertise.
  • May have people management responsibilities.

Qualifications

  • Bachelor's degree and eight years of experience in development or production support or an equivalent combination of education and work experience.
  • Deep specialized and/or broad functional knowledge.
  • Sound understanding of business and organizational strategies and processes.
  • Ability to interpret internal and external business challenges and recommend best practices.
  • Ability to lead complex projects.
  • Sophisticated analytical skills and the ability to solve complex technical and business problems.
  • Ability to influence others at senior levels to adopt a new perspective.

Preferred Qualifications

  • Masters degree or MBA and ten years of experience or an equivalent combination of education and work experience.
  • Deep knowledge and experience in software support or development.
  • Banking or financial services experience.
  • Ability to mentor/support junior level engineers.
  • CISSP or other Security certifications (e.g CCNA security, GSEC, etc.).
  • Recent management experience with Akamai (CDN and WAF) and Advanced DNS experience.
  • Experience with certificate management.
  • Network routing experience.
  • Web proxy experience.
  • Layer 7 troubleshooting experience.

Other Job Requirements/Working Conditions

  • Sitting: Frequently (25% - 50% of the time).
  • Lifting: Up to 25 lbs.
  • Visual/Audio/Speaking: Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
  • Manual Dexterity/Keyboarding: Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
  • Availability: Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
  • Travel: Up to 25%.

Benefits

Truist offers a comprehensive benefits package to eligible employees, including medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.

Equal Employment Opportunity

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.