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Client Relationship Manager
2 months ago
We are seeking a highly skilled Client Service Manager to join our team at Quad, a global marketing experience company. As a Client Service Manager, you will be responsible for managing and leading project managers and teams in day-to-day service of our clients.
Key Responsibilities- Primary day-to-day contact with clients to build and maintain strong relationships.
- Develop long-term client partnerships that result in mutually beneficial, growth-oriented business and working relationships.
- Manage multiple channel projects from beginning to end, ensuring timely and accurate delivery of services.
- Write project and creative briefs and effectively communicate to teams.
- Evaluate and monitor the quality and performance of all services provided to clients.
- Suggest opportunities to educate clients on Quad's services and provide strategic account planning.
- Assist in developing presentations for prospective clients, including QBRs, RFPs, and proposals.
- Ensure client satisfaction with performance of our Client Services Team and level of service.
- Act proactively to manage the business effectively and make strategic decisions.
- Manage account staffing, time reports, and other operational procedures.
- Keep management informed regularly of events/issues that could impact client relationships.
- Bachelor's degree in advertising, communication, marketing, or related field.
- Minimum 6 years of experience in retail marketing, corporate marketing department, and advertising agency.
- At least 2 years of management experience required.
- Strong written and verbal communication and interpersonal skills.
- Ability to inform, educate, and influence staff to support goals and objectives.
- Ability to work with a team to think strategically and act tactically in order to align Quad's services with customer needs.
- Ability to manage and develop staff in a highly interactive team environment.
- Ability to respond quickly and effectively to clients' needs and issues.
- Ability to understand and communicate complex concepts/business issues.
- Knowledge of marketing strategy, creative, photography/videography, print production, media, and digital.
- Experience with MS Word, MS Excel, MS PowerPoint, and Outlook.
We offer excellent benefits to eligible employees, including 401(k), holidays, vacations, and more. Quad is proud to be an equal opportunity employer and values diversity. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace.
