Customer Service Technician

4 weeks ago


Suamico, Wisconsin, United States RC Mowers Full time
Job Overview

RC Mowers is seeking a skilled Customer Service Representative to join our team in Suamico, Wisconsin. As a key member of our customer-facing team, you will be responsible for providing exceptional technical support and resolving customer issues in a timely and professional manner.

Key Responsibilities
  • Provide technical support and guidance to customers via phone, email, and in-person interactions
  • Diagnose and resolve customer issues related to our robotic mowers and equipment
  • Document and communicate customer interactions and resolutions effectively
  • Collaborate with internal teams to resolve complex customer issues and improve overall customer experience
  • Stay up-to-date with product knowledge and technical developments to provide expert support
Requirements
  • Experience in mechanical repair and maintenance, preferably with small engines or equivalent equipment
  • Strong computer skills, including proficiency with Microsoft Office and internet browsers
  • Excellent communication and interpersonal skills, with the ability to work with customers and internal teams effectively
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities
  • High school diploma or equivalent required; technical degree or certification a plus
What We Offer
  • Competitive compensation and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

RC Mowers is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.



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