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Customer Service Specialist

2 months ago


Dallas, Texas, United States Curate Corp Voice Full time
Job Overview

Curate Corp Voice is looking for a committed and customer-focused Call Center Representative to enhance our team. The successful candidate will manage both incoming and outgoing communications, address client inquiries, resolve challenges, and deliver outstanding service to our customers.

Key Responsibilities
  • Handling Inbound Communications: Manage incoming calls from clients, providing timely and professional responses to inquiries and resolving issues.
  • Client Assistance: Offer precise information regarding products and services, troubleshoot concerns, and assist clients in navigating solutions.
  • Conducting Outbound Communications: Initiate outbound calls for follow-ups, surveys, and to address outstanding issues.
  • Record Keeping: Diligently document client interactions, transactions, and feedback within the company's CRM system.
  • Issue Escalation: Recognize and escalate complex issues to the relevant department or supervisor.
  • Sales Assistance: Support in promoting or cross-selling products and services when suitable.
  • Ongoing Training: Engage in continuous training and development sessions to improve product knowledge and customer service capabilities.
  • Team Collaboration: Collaborate effectively with team members and other departments to meet organizational objectives.
Qualifications
  • Education: High school diploma or equivalent; some college coursework is preferred.
  • Communication Skills: Strong verbal and written communication abilities.
  • Technical Proficiency: Familiarity with computer systems, CRM software, and Microsoft Office.
  • Problem-Solving Skills: Excellent problem-solving skills and attention to detail.
  • Multitasking Ability: Capacity to manage multiple tasks simultaneously and prioritize effectively.
  • Customer-Centric Attitude: Dedication to providing exceptional customer service and maintaining a positive demeanor.
  • Flexible Availability: Willingness to work various shifts, including evenings, weekends, and holidays as necessary.