BDC Service Representative
7 days ago
We are seeking a highly motivated individual to join our team as a BDC Service Representative. As a key member of our service department, you will play a crucial role in delivering a world-class experience to our customers.
Responsibilities:
- Maintain and improve our internet and customer development processes to drive sales and customer satisfaction.
- Coordinate tasks and schedules within our service team to ensure seamless customer interactions.
- Schedule customer appointments and promote our services to existing customers.
- Provide exceptional customer service by answering product and service questions via phone and internet.
- Contribute to high scores for our manufacturer's customer satisfaction index (CSI).
- Strive for continuous improvement in our Business Development Center and the company as a whole.
- Up-hold high moral and ethical standards, and conduct yourself with honesty and integrity.
- Stay up-to-date with manufacturer specifications and new product changes.
Requirements:
- Superior communication skills, both oral and written.
- Strong email and phone presence.
- Outstanding organizational and multi-tasking skills.
- Ability to stay calm and composed in a fast-paced environment.
- Automotive experience is preferred.
- Willingness to submit to a drug screen and background check.
What We Offer:
- Paid Training.
- Flexible Schedules.
- Hourly pay plus monthly bonus.
- Paid Vacation.
- Health, Dental, and Vision Insurance.
- 3 Paid Sick Days.
- 401K with match.
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