Team Lead for Collections Operations
2 weeks ago
The Team Lead for Collections Operations will play a pivotal role in fostering a dynamic atmosphere that inspires and drives their team towards success. This position entails nurturing, guiding, and retaining talent to meet departmental objectives.
Key Responsibilities
- Supervise a dedicated team of approximately 12 to 15 collection agents.
- Conduct regular development sessions and provide constructive feedback to enhance performance.
- Monitor call quality and engage with team members for continuous improvement.
- Review team metrics and statistics on a daily and monthly basis.
- Offer coaching, direction, and support to team members as required.
- Establish a framework for accountability to ensure individual and team goals are met or exceeded.
- Implement corrective measures in accordance with company policies.
- Negotiate with clients to address and resolve delinquency issues.
- Utilize a computerized system for tracking and information management.
- Operate within a goal-oriented framework to achieve production targets and performance benchmarks.
- Identify and manage collections servicing needs across various stages for personal loan and credit card portfolios.
- Actively engage in recruitment and retention initiatives.
- Assess and recommend improvements for capacity planning and reporting to achieve portfolio objectives.
- Collaborate with other departments within Risk Operations to develop and refine processes aimed at minimizing portfolio losses and expenses.
Qualifications
- Extensive knowledge of collections processes and advanced negotiation techniques.
- Previous experience in collections is highly desirable.
- Strong negotiation skills for handling escalated situations.
- Proven ability to mentor, develop, and lead collectors at all levels.
- Exceptional self-management skills to prioritize tasks effectively and implement strategic improvements.
- Ability to interpret procedures and select optimal resolutions.
Preferred Qualifications
- Prior experience in a supervisory or managerial role.
Company Overview
OneMain Financial is a leader in providing responsible credit access to nonprime customers, committed to enhancing the financial well-being of hardworking Americans. Since its inception, the company has focused on understanding individual needs beyond credit scores, enabling clients to secure the funds necessary for their immediate and future goals.
We prioritize the health and career growth of our team members, offering a comprehensive benefits package that includes:
- Health and wellness options for employees and their families
- Up to 4% matching 401(k)
- Opportunities for continuing education
- Paid time off
- And additional benefits
OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer, ensuring that all qualified applicants receive consideration for employment without discrimination based on various protected characteristics.
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