Retail Customer Service Associate

4 days ago


New York, New York, United States BJ's Wholesale Club Full time
Job Summary

We are seeking a highly motivated and customer-focused Retail Customer Service Associate to join our team at BJ's Wholesale Club. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our members, and maintaining a safe and clean store environment.

Key Responsibilities
  • Provide superior customer service, responding to member inquiries and resolving issues in a timely and professional manner
  • Maintain a thorough understanding of merchandise protection procedures and shrink alert protocols
  • Monitor member and visitor traffic entering and exiting the club, responding to Electronic Article Surveillance (EAS) alarms as needed
  • Process empty water jug return vouchers and maintain all club policies and procedures
  • Perform other duties as assigned, including working in other departments as needed
Requirements
  • Strong interpersonal skills and attention to detail
  • Basic math skills preferred
  • Ability to use a smart handheld device
  • Must successfully complete required training and certification processes
  • Must be employed with the company for at least 6 months
  • At least 18 years of age
Work Environment

This role requires regular, predictable, full attendance and involves standing and moving about on hard surfaces for extended periods. May require occasional lifting up to 30 lbs and exposure to both indoor and outdoor temperatures.

Compensation

The pay range for this position is $16.75-$20.10, depending on factors including location, education, experience, and qualifications.



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