Front Desk Associate

2 weeks ago


Lewiston, Maine, United States Colwen Hotels Full time
Front Desk Associate Job Description

Colwen Hotels is seeking a friendly and customer service-focused Front Desk Associate to join our team at the Hampton Inn Lewiston-Auburn. As a Front Desk Associate, you will be responsible for providing exceptional guest service, managing the front desk operations, and ensuring a smooth and efficient check-in and check-out process.

Key Responsibilities:
  • Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout, and post-departure.
  • Provide exceptional guest service and ensure that all guests feel welcome and valued.
  • Efficiently manage the operations of the front desk, ensuring check-in and check-out is timely and accurate.
  • Process guest check-in: confirm reservations, assign guest rooms, and handle any issues that may arise.
  • Treat requests with professionalism, tact, and courtesy, and act with a sense of urgency.
  • Ensure that all complaints regarding service and/or accommodations are investigated and resolved.
  • Maintain knowledge of hotel policies, including rates, discounts, special offers, and community events.
  • Maintain knowledge of upcoming events, local area, and hotel offerings.
  • Ensure prompt delivery of billing to guests.
  • Process all payment types, including charges, cash, checks, debit or credit cards.
  • Discreetly handle confidential guest information.
  • Coordinate with the Housekeeping Department to track room readiness and communicate guest requests and concerns.
  • Ensure the lobby and shared areas are neat and orderly.
  • Adhere to all Colwen and brand standards.
  • Maintain strict key controls.
  • Perform other related duties as assigned.
Requirements:
  • One year of related experience, preferably in a hotel setting.
  • Prior brand experience is preferred.
  • Bilingual - English/Spanish.
  • Excellent verbal and written communication skills.
  • Strong organizational skills and attention to detail.
  • Superior interpersonal and customer service skills, with the ability to deal with difficult guests.
  • Familiarity with the local area, with the ability to provide directions and maps to local attractions and destinations.
  • Proficient with Microsoft Office Suite and common computer software programs.
  • Ability to learn computer software programs and operate the property management system.
  • Willingness to work a 7-day rotational schedule, including nights, weekends, and holidays.
Benefits and Perks:
  • Medical insurance with a company-funded HRA.
  • Dental insurance.
  • Vision insurance.
  • Flexible spending accounts.
  • Wide-array of supplemental insurance offerings.
  • Paid time off programs.
  • Employee assistance program.
  • 401K plan - traditional and Roth options with employer match.
  • Hotel discount travel program for associates and family.
  • Exclusive associate discounts - travel, entertainment, and retail.
  • Training and development programs.
  • Career advancement opportunities.


  • Lewiston, Maine, United States Planet Fitness Full time

    Job SummaryThe Overnight Member Services Representative will be responsible for delivering exceptional customer experiences to Planet Fitness members, prospective members, and guests. This role requires a high level of customer service, attention to detail, and ability to work independently in a fast-paced environment.Key ResponsibilitiesCustomer Service:...


  • Lewiston, Maine, United States Planet Fitness Full time

    Job SummaryThe Overnight Member Services Representative will be responsible for delivering exceptional customer experiences to Planet Fitness members, prospective members, and guests. This role requires a high level of customer service, attention to detail, and ability to work independently in a fast-paced environment.Key ResponsibilitiesCustomer Service:...


  • Lewiston, Maine, United States Colwen Hotels Full time

    Front Office Manager Job DescriptionColwen Hotels is seeking a highly skilled and experienced Front Office Manager to lead our Front Desk and Night Audit teams. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and driving business results.Key Responsibilities:Manage day-to-day operations of the...


  • Lewiston, Maine, United States Walmart Full time

    Job OverviewAs a Front End Service Team Associate at Walmart, you will be responsible for providing exceptional customer service, processing returns and refunds, and handling financial transactions. This role requires standing for long periods of time and may involve working in a fast-paced environment.Benefits & PerksAt Walmart, we offer competitive pay,...

  • Night Auditor

    3 weeks ago


    Lewiston, Maine, United States Colwen Hotels Full time

    Job Title: PT Weekend Night AuditorColwen Hotels is seeking a detail-oriented and friendly Night Auditor to join our team at the Hampton Inn Lewiston-Auburn. As a Night Auditor, you will be responsible for balancing hotel transactions, closing out the day, and maintaining the cleanliness and appearance of the front desk area.Key Responsibilities:Operate the...

  • Night Auditor

    2 weeks ago


    Lewiston, Maine, United States Colwen Hotels Full time

    Job Title: PT Weekend Night AuditorColwen Hotels is seeking a detail-oriented and friendly Night Auditor to join our team at the Hampton Inn Lewiston-Auburn. As a Night Auditor, you will be responsible for balancing hotel transactions, closing out the day, and maintaining the cleanliness and appearance of the front desk area.Key Responsibilities:Operate the...


  • Lewiston, Maine, United States Greater Androscoggin Humane Full time

    The Greater Androscoggin Humane Society is seeking a part-time Guest Services Representative to work at our busy front desk. As a key member of our team, you will be responsible for fostering a positive and welcoming environment for our visitors. Your exceptional customer service skills will be essential in delivering prompt and courteous assistance to the...


  • Lewiston, Maine, United States Bates College Full time

    Job Title: Associate Head Coach- Men's and Women's SquashThe Associate Head Coach- Men's and Women's Squash is a key member of the Bates College Athletics Department, responsible for supporting the Head Coach in leading the Men's and Women's Squash programs. This is a professional associate coaching position that requires a strong commitment to excellence,...


  • Lewiston, Maine, United States Atrium Staffing Full time

    About Atrium Staffing: At Atrium Staffing, we're dedicated to providing top-notch patient care and support services to medical practices throughout the area. Our team is passionate about fostering a collaborative and inclusive environment where our staff can thrive.Client Overview: Our client is a reputable Medical Practice seeking a highly skilled Patient...


  • Lewiston, Maine, United States Acosta Full time

    {"title": "Merchandising Specialist", "description": "Job SummaryAs a Merchandising Specialist with Acosta, you will be responsible for representing hundreds of brands across various retail locations. Your primary goal will be to execute a variety of retail merchandising activities to drive sales growth for our clients.Key ResponsibilitiesLocate and stock...


  • Lewiston, Maine, United States St. Joseph Physician Services Full time

    Job SummaryThe Case Manager- Value Based Program (VBP) is a key member of a collaborative care team that involves the patient's primary care provider and other health providers in the primary care clinic. This role manages multi-faceted quality and incentive-based programming and reporting efforts. The Case Manager provides direction to all clinic-based...

  • Care Manager

    1 month ago


    Lewiston, Maine, United States St. Joseph Physician Services Full time

    Job SummaryWe are seeking a highly skilled Care Manager to join our team at St. Joseph Physician Services. As a Care Manager, you will play a critical role in coordinating and managing the care of patients with complex medical needs.Key ResponsibilitiesSupport and coordinate healthcare with patients' care teams across the care continuum to ensure smooth...


  • Lewiston, Maine, United States Bates College Full time

    Job Title: Assistant Director of Financial AidBates College is seeking an experienced and skilled Assistant Director of Financial Aid to join our team. As a key member of our financial aid staff, you will play a critical role in supporting access and affordability for Bates students.Job Summary:The Assistant Director of Financial Aid will be responsible for...


  • Lewiston, Idaho, United States Northwest x Southern Hospitality Full time

    Job Title: Guest Service Representative/Front Desk ClerkAbout the Role:We are seeking a highly motivated and customer-focused Guest Service Representative/Front Desk Clerk to join our team at Northwest x Southern Hospitality. As a key member of our front office team, you will be responsible for ensuring exceptional guest experiences and providing top-notch...

  • Front Desk Associate

    2 weeks ago


    Lewiston, Idaho, United States Northwest x Southern Hospitality Full time

    Join Our Team as a Guest Service Representative/Front Desk ClerkWe are seeking a highly motivated and customer-focused individual to join our team as a Guest Service Representative/Front Desk Clerk at Holiday Inn Express Lewiston managed by Northwest x Southern Hospitality. As a key member of our front office team, you will be responsible for ensuring guest...


  • Lewiston, Idaho, United States Northwest x Southern Hospitality Full time

    Job Title: Guest Service Representative/Front Desk ClerkHoliday Inn Express Lewiston, managed by Northwest x Southern Hospitality, is seeking a skilled Guest Service Representative/Front Desk Clerk to join our team. As a key member of our hospitality team, you will be responsible for ensuring exceptional guest experiences and revenue optimization through...

  • Front Desk Associate

    1 month ago


    Lewiston, Idaho, United States Northwest x Southern Hospitality Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Guest Service Representative/Front Desk Clerk. As a key member of our hospitality team, you will be responsible for ensuring guest satisfaction and revenue optimization through check-in, check-out, and coordination of hotel services.Key ResponsibilitiesRespond...


  • Lewiston, Idaho, United States Northwest x Southern Hospitality Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Guest Service Representative/Front Desk Clerk to join our team at Northwest x Southern Hospitality. As a key member of our front desk team, you will be responsible for ensuring exceptional guest satisfaction and revenue optimization through check-in, check-out, and coordination of hotel...


  • Lewiston, United States Colwen Hotels Full time

    Hampton Inn Lewiston-Auburn, a Colwen Hotels Property, is seeking a friendly, customer service focused Full Time Front Desk associate to join our team. In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and...

  • Overnight Front Desk

    3 months ago


    Lewiston, United States Planet Fitness Full time

    Job Summary The Overnight Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service...

  • Overnight Front Desk

    5 months ago


    Lewiston, United States Planet Fitness Full time

    Job Summary The Overnight Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service...


  • Lewiston, United States Northwest x Southern Hospitality Full time

    Holiday Inn Express Lewiston managed by Northwest x Southern Hospitality (NSH) is currently interviewing people for Guest Service Representative/Front Desk Clerk! We are uniquely situated in some of the most beautiful areas of the Pacific Northwest and Alaska. We have award winning hotels where you will find hospitality is the true focus of our team. We are...


  • Lewiston, United States Colwen Hotels Full time

    Hampton Inn Lewiston-Auburn, a Colwen Hotels Property, is seeking a friendly and detail-oriented Night Auditor to join our team. This is an overnight position Friday-Sunday is responsible for balancing the hotel transactions and closing out the day, responding to guest requests, and maintaining the cleanliness and appearance of the front desk area. Colwen...


  • Lewiston, Idaho, United States Planet Fitness Full time

    Job Title: Member Services RepresentativeWe are seeking a motivated and customer-focused individual to join our team as a Member Services Representative. As a key member of our staff, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring an exceptional "Judgement Free" member...


  • Lewiston, Minnesota, United States Minnwest Bank Full time

    Business Banking AssociateAt Minnwest Bank, we are seeking a highly motivated and customer-focused Business Banking Associate to join our team. As a key member of our front-line team, you will play a critical role in providing exceptional customer service and ensuring that our customers receive a rapid response, error-free process, consistent communication,...


  • Lewiston, United States Minnwest Bank Full time

    Reports to: Banking Assistant Director Location: Lewiston Position Summary/Purpose: Minnwest is seeking an individual for a full-time Business Banking Associate at our Lewiston location. As a member of the "front of the house" team, Banking Assistants (BA) have a critical role in providing a knock-out customer experience and ensuring that our customers are...


  • Lewiston, Idaho, United States Northwest x Southern Hospitality Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Guest Service Representative/Front Desk Clerk. As a key member of our hospitality team, you will be responsible for ensuring guest satisfaction and revenue optimization through check-in, check-out, and coordination of hotel services.Key Responsibilities:Respond...


  • Lewiston, Idaho, United States Planet Fitness Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our staff, you will be responsible for providing exceptional service to our members, ensuring a positive and welcoming experience at our fitness centers.Responsibilities:Provide exceptional...


  • Lewiston, United States Hannaford Supermarkets Full time

    Address: USA-ME-Lewiston-692 Sabattus Street Store Code: Store 08265 Customer Service (7244524) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only...

  • Cashier / Front-End>

    5 months ago


    Lewiston, United States Tops Friendly Markets Full time

    Tops Friendly Markets - 906 Center Street - [Store Cashier / Retail Associate / Team Member / FT & flexible PT schedules available] - As a Cashier @ Tops, you'll: Provide friendly and attentive customer service; Scan and/or ring customer purchases; Bag customer orders; Collect payment for customer transactions; Stock supplies in the immediate area, returning...


  • Lewiston, United States MinnWest Corporation Full time

    Position Summary: Minnwest Bank is seeking a full-time Business Banking Associate for our Lewiston, MN location. This administrative position has a critical role in providing Minnwest Bank customers with a professional and courteous customer experience. BBA's facilitate the interaction between the customer and bankers (officers, loan operations, analysts,...


  • Lewiston, Idaho, United States Northwest x Southern Hospitality Full time

    Job Title: Room Attendant/HousekeeperAbout the Role:We are seeking a highly motivated and detail-oriented Room Attendant/Housekeeper to join our team at Holiday Inn Express Lewiston, ID. As a key member of our hospitality team, you will be responsible for ensuring guest satisfaction and revenue optimization through check-in, check-out, and coordination of...

  • Sales Associate

    4 weeks ago


    Lewiston Woodville, North Carolina, United States Jernigan Oil Co Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Duck Thru Food Stores. As a Sales Associate, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and achieving sales goals.ResponsibilitiesForecast, order, stock, and merchandise product to...