Miami Hotel Guest Services Manager
3 weeks ago
Job Summary
">We are seeking a highly motivated and experienced professional to join our team as a Hotel Front Desk Supervisor. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless operations.
">Responsibilities
">Process guest check-ins and check-outs, ensuring accuracy and efficiency.
Resolve guest complaints and issues in a professional and courteous manner.
Promote hotel services and amenities to guests, increasing revenue and enhancing their experience.
Maintain accurate records and reports, using data to inform business decisions.
Requirements
">To succeed in this role, you will need:
">Excellent communication and interpersonal skills.
Knowledge of hotel operations and software systems.
Ability to work effectively in a fast-paced environment.
High school diploma or equivalent required; degree preferred.
What We Offer
">We offer a comprehensive benefits package, including competitive pay, paid time off, health insurance, and opportunities for career advancement.
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