Sales and Service Operations Manager

5 days ago


Mission Hills, United States 24 Hour Fitness Full time
About the Role

We are seeking a highly skilled Sales and Service Operations Manager to join our team. The ideal candidate will have prior management experience in the service sales industry, leading a team of 4-10 employees, and possess excellent leadership, communication, and organizational skills.

This role is responsible for driving both successful guest and member engagement and attainment of sales revenue goals. The successful candidate will be able to motivate, coach, and communicate effectively with diverse groups, respond professionally to requests and inquiries, and possess strong organizational skills to execute and prioritize multiple tasks.

Key Responsibilities
  • Leadership Excellence
    • Hire, train, and develop talented team members who build relationships and translate the value of our product and service offerings.
    • Lead Sales and Service team members to provide members with a full complement of product and service offerings tailored to meet individual needs.
    • Cultivate Sales and Services team members' skills through continuous assessment, feedback, and coaching.
  • Sales Management & Personal Sales
    • Drive new sales efforts within the club, including new member sales, EFT, Point of Sale (POS) fitness packages, retail, and any club-specific sales offerings.
    • Develop business plans and review weekly sales numbers & club statistics with GM to identify potential revenue gaps and modify team execution strategy as necessary.
    • Establish monthly, weekly, and daily sales goals for all Sales and Services team members.
  • Member Experience
    • Partner with General Manager (GM) to provide a best-in-class, member-centric experience tailored to guest and member needs.
    • Lead by example to provide a clean, friendly, well-maintained club to members and guests.


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