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Director of Cash Connect Operations

2 months ago

New Castle, Delaware, United States WSFS Bank Full time
Job Summary

WSFS Bank is seeking a highly experienced and strategic leader to serve as the Director of Cash Connect. This senior leadership role involves overseeing the Bank's Cash Connect services and operations, driving business growth, and ensuring operational excellence.

Key Responsibilities
  • Strategic Planning: Develop and implement the strategic vision for the Cash Connect division, aligning with the Bank's overall goals and objectives.
  • Business Development: Provide visionary and strategic leadership to ensure the division's growth and competitiveness in the market.
  • Team Leadership: Lead, mentor, and develop a high-performing team, fostering a culture of high performance and continuous improvement.
  • Collaboration and Communication: Promote collaboration and effective communication within the team and across departments.
  • New Business Opportunities: Identify and pursue new business opportunities, client acquisition, and strategic partnerships.
  • Service Expansion: Expand the Bank's Cash Connect services to enhance market share, deepen client relationships, and customer satisfaction.
  • Client Relationships: Build and maintain strong relationships with key clients and stakeholders, acting as the primary representative of the Cash Connect division.
  • Customer Service: Ensure exceptional customer service and address any client concerns or issues promptly.
  • Operational Excellence: Oversee the day-to-day operations of the Cash Connect division to ensure efficiency, compliance, and cost-effective management of resources and high-quality service delivery.
  • Regulatory Compliance: Ensure adherence to regulatory requirements and internal policies.
  • Process Optimization: Drive processes to optimize and automate accounting cash and improve accuracy and efficiency.
  • Financial Management: Manage the division's budget, ensuring financial targets/goals are met.
  • Financial Performance:
  • Internal Control: Establish internal control policies and procedures working with the Finance Office.
  • Spokesperson: Act as the primary spokesperson for the company, representing Cash Connect to clients, stakeholders, and the public.
  • Communication: Maintain effective communications with the COO, providing regular updates on company performance.
  • Collaboration: Ability to work with the FP&A, Tax Team, Investor Relations, and other senior leaders on all aspects of the Cash Connect functions.
  • Innovation: Drive innovation and technology integration within the Cash Connect division to improve efficiency and service delivery.
  • Industry Trends: Stay abreast of industry trends, emerging technologies, and competitive landscape.
Requirements
  • Education: Bachelor's degree required in business administration, finance, economics, or a related field.
  • Experience: Minimum of 10 years of progressive leadership experience, with at least 7 years in a senior management role within cash management or treasury services at a financial institution.
  • Entrepreneurial Attitude: Must have an entrepreneurial attitude towards building a business.
  • Business Growth: Must have a proven track record of driving business growth and managing high-performing teams.
  • Technical Experience: Must have demonstrated technical experience with complex cash management processes.
  • Complex Business Entities: Must have proven success managing complex business entities, and proven ability to handle the cash and debt reporting duties.
  • Problem-Solving: Must have demonstrated ability to understand the details behind transactions, understand business processes, and resolve issues at a deep level with the acumen to drive process efficiencies.