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IT Service Advisor

4 weeks ago

West Bloomfield Township, Michigan, United States Randstad Full time
Job Summary:

Randstad Digital is seeking a highly motivated IT Service Advisor to join their dynamic and growing team. As a key member of the team, you will be responsible for providing exceptional service and support to internal teams and 3rd party providers/vendors.

Key Responsibilities:
  • Be the point of contact for multiple 3rd party providers/vendors
  • Support internal teams who rely on vendor services, creating a culture of accountability, exceptional service, and high trust in our department
  • Coordinate and host meetings, and assist with presentations
  • Gather requirements, conduct research, and communicate expectations
  • Document and maintain accurate information
  • Update and maintain multiple systems of record consistently and frequently
  • Proactively identify gaps/potential issues and provide solution recommendations
  • Participate in finding efficiencies, improve applications, and associated processes
  • Participate in Annual Enrollment Process (AEP) readiness
Requirements:
  • Experience level: Manager
  • Education: Bachelors
Skills:
  • Data Warehouse

Randstad Digital is an Equal Opportunity Employer and welcomes people of all abilities. If you require a reasonable accommodation to make your application or interview experience a great one, please contact us. Pay offered to a successful candidate will be based on several factors, including education, work experience, work location, specific job duties, certifications, etc. Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).