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Technical Writing Manager
2 months ago
Samsung Electronics Co., Ltd. is seeking an experienced Manager of Technical Writing & Documentation to lead and expand our team of Technical Writers. This is a player/coach role reporting into the Head of Global Product Operations for Samsung Ads in Mountain View.
Job SummaryWe are looking for a seasoned technical writing professional to lead the development of world-class documentation, streamline processes, and ensure our content reflects the evolving capabilities of our platform. As a Manager, Technical Writing, you will collaborate closely with engineering, product management, marketing, and other key stakeholders to craft comprehensive resources that explain our ad tech software capabilities and support seamless product integration.
Key Responsibilities- Lead and mentor a team of technical writers, overseeing documentation for internal and external audiences, including internal and external business end users.
- Define and implement best practices for technical product documentation, ensuring accuracy, clarity, and accessibility across all materials.
- Own and maintain documentation sets for one or more product areas, including end user guides, and API documentation.
- Analyze documentation performance and leverage these data-driven insights to improve accessibility and user engagement.
- Drive continuous improvement through tools, style guides, templates, and process optimizations to ensure documentation meets the highest standards of quality.
- Manage relationships with documentation tool vendors and introduce strategies to enhance our content offerings.
- Oversee key performance indicators (KPIs) to track documentation quality and effectiveness.
- Recruit, onboard, and develop new technical writing talent.
- 6+ years of technical writing experience, preferably in the AdTech or technology sectors, with a focus on creating content for business end users.
- 2+ years of experience managing and mentoring technical writing teams.
- A proven track record of leading technical documentation projects and strategy.
- Strong grasp of information architecture and knowledge management concepts, with experience working in evolving documentation environments.
- Ability to distill complex technical concepts into clear, concise, and accessible documentation that resonates with a broad audience.
- Exceptional project management skills, capable of juggling multiple priorities in a fast-paced, Agile development environment.
- Familiarity with AdTech products and concepts, as well as industry-standard tools such as Confluence, Document360, SharePoint, Jira, and GitHub.
- A solid understanding of web technologies, including HTML, Markdown, and APIs.
- Experience with product adoption platforms like Pendo is a plus.
- Bachelor's degree in Technical Communication, English, or a related field.
Samsung Electronics Co., Ltd. offers a unique opportunity to shape the future of advertising technology at a company that is at the forefront of innovation. If you are passionate about leading a team of talented writers, driving documentation excellence, and contributing to groundbreaking ad tech solutions, we want to hear from you.
Compensation for this role is expected to be between $195,000 and $225,000. Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role.
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At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.
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Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process
Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team or for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.
