Senior Technical Writer
3 weeks ago
Workato is seeking a skilled Senior Technical Writer to join our team. As a key member of our documentation team, you will play a crucial role in creating high-quality documentation that empowers our user community to create automations and make automation accessible to all roles in a company.
As a Senior Technical Writer, you will work directly with Engineering, Product, Support, and Sales to deliver best-of-class documentation that ensures customer success. You will produce documentation with unified examples, consistent style, and jaw-dropping quality.
Key Responsibilities:
- Develop and maintain high-quality documentation for the Workato Platform
- Collaborate with cross-functional teams to deliver best-of-class documentation
- Produce documentation with unified examples, consistent style, and high-quality content
- Work with the marketing team to publish documentation in an SEO-friendly, searchable, browsable, and automated way
- Document Workato's core product and key features
- Write user guides, workflows, and best practices
- Maintain clarity and structure across documentation
- Interact with functional teams to formulate the scope and direction of documentation
- Respond to internal and external feedback to update documentation
Requirements:
- 5+ years experience writing technical documentation for a developer audience
- Excellent writing, editing, and verbal communication skills
- Ability to work in a modern documentation toolchain, including GitHub experience
- Experience using reStructuredText, Markdown, or equivalent
- Experience reading code in languages such as Java or Python
- Experience working with open-source development
- Product management experience supporting technical initiatives for documentation workflows and toolchains
Soft Skills:
- Experience managing hosting platforms, including testing potential hosting solutions and migrating hosting platforms
- Experience managing CI/CD workflows, and testing and migrating CI/CD platforms
- Experience building custom plugins
- Experience building customized preview environments for local development
We offer a vibrant and dynamic work environment, a multitude of benefits, and the opportunity to work with a talented team of professionals. If you are passionate about technology and communication, and have a passion for creating high-quality documentation, we encourage you to apply.
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