Senior Technical Writer

3 weeks ago


Mountain View, California, United States Workato Full time
About the Role

Workato is seeking a skilled Senior Technical Writer to join our team. As a key member of our documentation team, you will play a crucial role in creating high-quality documentation that empowers our user community to create automations and make automation accessible to all roles in a company.

As a Senior Technical Writer, you will work directly with Engineering, Product, Support, and Sales to deliver best-of-class documentation that ensures customer success. You will produce documentation with unified examples, consistent style, and jaw-dropping quality.

Key Responsibilities:

  • Develop and maintain high-quality documentation for the Workato Platform
  • Collaborate with cross-functional teams to deliver best-of-class documentation
  • Produce documentation with unified examples, consistent style, and high-quality content
  • Work with the marketing team to publish documentation in an SEO-friendly, searchable, browsable, and automated way
  • Document Workato's core product and key features
  • Write user guides, workflows, and best practices
  • Maintain clarity and structure across documentation
  • Interact with functional teams to formulate the scope and direction of documentation
  • Respond to internal and external feedback to update documentation

Requirements:

  • 5+ years experience writing technical documentation for a developer audience
  • Excellent writing, editing, and verbal communication skills
  • Ability to work in a modern documentation toolchain, including GitHub experience
  • Experience using reStructuredText, Markdown, or equivalent
  • Experience reading code in languages such as Java or Python
  • Experience working with open-source development
  • Product management experience supporting technical initiatives for documentation workflows and toolchains

Soft Skills:

  • Experience managing hosting platforms, including testing potential hosting solutions and migrating hosting platforms
  • Experience managing CI/CD workflows, and testing and migrating CI/CD platforms
  • Experience building custom plugins
  • Experience building customized preview environments for local development

We offer a vibrant and dynamic work environment, a multitude of benefits, and the opportunity to work with a talented team of professionals. If you are passionate about technology and communication, and have a passion for creating high-quality documentation, we encourage you to apply.



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