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Customer Service Technician

1 month ago


Mason City, Iowa, United States Trinity Health Full time
Job Summary

We are seeking a highly skilled and compassionate Customer Service Technician to join our team at Trinity Health. As a key member of our healthcare team, you will be responsible for delivering and maintaining home medical equipment to our patients.

Key Responsibilities
  • Schedule deliveries with customers and make phone calls prior to delivery to ensure a smooth and efficient process.
  • Prepare equipment and supplies for delivery by ensuring they are complete and in proper working order.
  • Deliver equipment and supplies to clients' homes and set up equipment according to our policies and manufacturer's instructions.
  • Provide exceptional customer service and communicate with clients about our services and billing information.
  • Work autonomously with minimal direction and be accountable for your practice.
Requirements
  • High School diploma or GED required.
  • Previous home care and/or delivery experience preferred.
  • One to two years of recent general work experience required.
  • Ability to work with patients and families with diverse opinions, values, and cultural backgrounds.
  • Current motor vehicle driving license and ability to travel to clients' residences required.
Benefits
  • Competitive wages, including weekend and night differentials.
  • Generous paid time off program.
  • Retirement savings program with employer match starting on Day 1.
  • Education assistance offered.
  • Effective Day 1 benefit package (medical, dental, vision, and more) for positions 16 hours per week or greater.
About Us

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. We are committed to diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents, and together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve.