Optical Sales Associate

3 weeks ago


Mason City, Iowa, United States Shoptikal, LLC Full time

At Shoptikal, LLC, we're dedicated to delivering exceptional eye care and high-quality products to our customers. As an Optical Sales Associate, you'll play a vital role in helping us achieve this goal.

Key Responsibilities:
  • Provide excellent customer service and patient care in the selection, ordering, and dispensing of eyewear.
  • Analyze patient eyewear needs and recommend specific lenses, lens coatings, and frames to satisfy their requirements.
  • Assist patients in selecting frames according to style and color, ensuring they are coordinated with facial and eye measurements and optical prescriptions.
  • Order and dispense eyewear accurately and professionally.
  • Assist patients with proper frame repairs and adjustments, as well as show them how to insert, remove, and care for their contact lenses.
  • Assist the Optometrist with case histories and screenings.
Business and Operational Standards:
  • Maintain a complete knowledge of third-party plans and claims.
  • Explain promotions and special lens offerings to patients and customers.
  • Balance accounts and prepare work orders containing specific instructions for the Optical Lab.
  • Process medical billing information and ensure proper merchandising of frame inventory.
Requirements:
  • High School Graduate or equivalent.
  • Maintain a license as required by the state.
  • Complete Shopko OCE Certification requirements and calendar modules.
  • Previous experience in an office and/or optical dispensing is preferred.
  • Able to handle multiple customer interactions/phone calls at a time.
  • Able to work with patient eyewear needs, including analyzing prescriptions, repairs, and adjustments, and lifestyle dispensing.
Essential Functions and Work Requirements:
  • Ability to effectively communicate at all levels within the organization through written and two-way verbal communication.
  • Able to read and write at a high school graduate level.
  • Able to sit or stand for extended periods of time.
  • Able to operate various office equipment, including personal computers, telephones, fax machines, copiers, etc.
  • Ability to lift 10 to 20 pounds.
  • Ability to see (Near, Distance, Color, and Depth Perception).
  • Manual and finger dexterity, as well as hand/arm steadiness.
  • Ability to grip and hold items.
  • Good eye and hand coordination.
  • Able to operate a cash register, various optical equipment, and tools.
  • Able to work normal office hours to meet established deadlines.
  • Able to travel independently to support Company objectives and personal development.


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