Customer Service Senior Analyst
4 weeks ago
The Senior Customer Service Analyst is a key role within Citigroup Inc, responsible for delivering exceptional customer service to clients. The primary objective of this position is to provide timely and accurate resolutions to client queries, ensuring that their needs are met and exceeded.
**Key Responsibilities:**
* Manage a portfolio of high-profile clients, serving as the single point of contact for queries and issues
* Collaborate with internal and external cross-functional partners to deliver customer service that meets or exceeds client expectations
* Ensure transactions are executed timely and accurately, with a focus on quality and attention to detail
* Identify and implement process improvements, testing new features and functions to enhance customer service
* Perform regulatory, audit, and control assessments, creating reports for internal and external distribution
* Contribute to short and long-term projects, engaging with global partners as necessary to meet client requirements
**Qualifications:**
* 5-8 years of previous cash management and financial services experience preferred
* Demonstrated ability to communicate clearly and concisely, both verbally and in writing
* Aptitude for utilizing reporting tools and applications
* Proven organizational skills, with a focus on prioritization and time management
**Education:**
* Bachelor's degree or equivalent experience
This role requires a strong understanding of customer service principles and a passion for delivering exceptional results. If you are a motivated and results-driven individual with a background in customer service, we encourage you to apply for this exciting opportunity.
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