IT Asset Management Supervisor

2 weeks ago

Stockton, California, United States Jobs for Humanity Full time
Company Overview

Established in 2004, Jobs for Humanity specializes in IT Asset Management solutions that empower our clients to effectively support their workforce in various work settings, including traditional, remote, and hybrid environments. Recognized by leading technology firms and authorized by top manufacturers, we leverage our extensive industry expertise to create solutions that truly reflect the significance of our devices in everyday life. At Jobs for Humanity, we embody The Human Side of Hardware, and we are committed to acting with empathy, fostering curiosity, taking initiative, and holding ourselves accountable, which leads to making the right choices for our organization and the partners we serve.

Position Overview
  • Oversee the recruitment, assessment, professional growth, and retention of a team of up to fifteen (15) hourly employees.
  • Track performance metrics and compile monthly reports for the Technical Services Manager to highlight trends and areas for enhancement.
  • Ensure the precision of reporting utilized for managing client ticket submissions for IT Asset Management teams, while maintaining a timely customer request queue in accordance with Service Level Agreements (SLA).
  • Commit to ongoing improvement, focusing on identifying opportunities to enhance customer experience and guiding the team to achieve these objectives.
  • Willingness to travel between various work locations as required.
Key Responsibilities
  • Manage weekly employee timecards to guarantee accuracy, including approvals for payroll periods.
  • Establish and monitor departmental Key Performance Indicators (KPIs) in collaboration with the Technical Services Manager.
  • Lead the development and oversee the implementation of standards and operational processes for the IT Asset Management teams.
  • Ensure the team accurately tracks and conducts bi-weekly inventory assessments of all client assets.
  • Act as the primary liaison for client meetings, strategizing with the team to meet client expectations.
  • Collaborate daily with the internal sales team to identify evolving client needs and approve new provisioning requests.
  • Manage asset-related risks and issues that may impact client requirements and end-user productivity.
  • Work alongside the Technical Services Manager to evaluate, monitor, and manage staffing requirements to ensure effective workforce management.
  • Serve as the main escalation point for issues affecting process efficiency and collaborate with cross-department teams for resolution.
  • Ensure that the IT Asset Management teams engage positively with vendors, customers, and team members, aligning with the company's core values.
  • Participate in quarterly leadership meetings, contributing to company initiatives and deliverables.
  • Promote excellence in Health and Safety programs, fostering a culture of safety by mitigating hazards and risks whenever feasible.
  • Engage with vendors, customers, and team members positively, aligning with the company's core values.
  • Drive organizational excellence, ensuring a workplace culture of Diversity, Equity, and Inclusion by embodying the company's vision and core values.
  • Perform additional duties as assigned by leadership.
Qualifications
  • Minimum of 3 years in a management position, with direct supervisory experience.
  • At least 3 years of project management experience, including planning and execution.
  • Minimum of 2 years in Customer Service or Customer Relations.
  • At least 2 years of experience in IT Asset Management.
  • 1+ years of experience in Shipping & Receiving; international shipping experience is a plus.
  • Ability to thrive in a fast-paced environment.
  • Capability to work independently as well as collaboratively within a team.
  • Strong attention to detail.
  • Effective time management abilities.
  • Proficiency in Microsoft Office or Google Suite.
  • Experience with Netsuite or relevant SaaS platforms is advantageous.
  • Physical capability to lift, push, and pull up to 40lbs regularly.
Additional Information

Your information will be kept confidential in accordance with EEO guidelines.

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