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Retail Operations Manager

2 months ago

Falls Church, Virginia, United States Search Solution Group Full time
Job Summary

We are seeking a highly skilled and experienced Store Director to lead our bridal boutique in Falls Church, VA. As a key member of our team, you will be responsible for ensuring the seamless operation of our store, driving sales, and delivering exceptional customer service.

Key Responsibilities
  • Operational Management
    • Oversee and manage all aspects of daily store operations, including opening and closing procedures, staffing, and scheduling.
    • Ensure the store maintains impeccable visual merchandising standards, including window displays and in-store presentations.
    • Implement and enforce store policies and procedures to maintain efficiency and compliance.
  • Team Leadership
    • Recruit, train, and supervise a team of sales associates and alterations staff.
    • Provide ongoing coaching, feedback, and development opportunities to ensure team members achieve their full potential.
    • Conduct regular performance evaluations and take corrective action as necessary.
  • Customer Service Excellence
    • Foster a customer-focused environment where every client receives exceptional service and personalized attention.
    • Handle escalated customer inquiries and complaints promptly and effectively, ensuring customer satisfaction.
  • Sales and Inventory Management
    • Drive sales and meet or exceed monthly, quarterly, and annual revenue targets.
    • Monitor inventory levels and collaborate with suppliers to ensure adequate stock of dresses and accessories.
    • Conduct regular inventory counts and implement inventory control measures to minimize shrinkage.
  • Bridal Consultations and Styling
    • Conduct bridal consultations and assist clients in selecting their gown and accessories.
    • Provide expert advice on fit, style, and customization options, ensuring each client's vision is realized.
  • Event Coordination
    • Plan and coordinate trunk shows, designer showcases, and promotional events to drive foot traffic and sales.
    • Collaborate with the team to create compelling promotions and marketing campaigns.
  • Budget and Financial Management
    • Analyze sales reports and financial data to make informed decisions and optimize profitability.
  • Quality Control and Alterations
    • Ensure all dresses and accessories meet quality standards before being presented to clients.
    • Coordinate alterations appointments and work closely with seamstresses to ensure timely and accurate alterations.
Requirements
  • Education
    • Bachelor's degree in Business Administration, Retail Management, or a related field preferred.
  • Experience
    • Proven experience as a Store Manager or similar managerial role in the retail industry, preferably within bridal or high-end fashion.
  • Skills
    • Strong leadership and interpersonal skills with the ability to motivate and develop a team.
    • Excellent communication and customer service skills, with a passion for exceeding customer expectations.
    • Knowledge of bridal fashion trends, designers, and garment construction.
  • Certifications
    • Relevant certifications in retail management or fashion merchandising are a plus.
  • Knowledge
    • Proficient in inventory management and retail software systems.
    • Understanding of sales analysis and financial reporting.
  • Key Competencies
    • Strong problem-solving and decision-making abilities.
    • Ability to work a flexible schedule, including weekends and evenings, to accommodate store events and client appointments.
    • High level of organization and attention to detail.
Additional Information
  • Work Environment
    • The position operates in a retail store environment. The role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
    • Regularly required to stand, walk, use hands to handle or feel, and reach with hands and arms.
  • Travel Requirements
    • Occasional travel may be required for training or attending bridal shows and industry events.
  • Benefits
    • Competitive salary and benefits package.
    • Opportunities for professional growth and development.
    • Health insurance, retirement plans, and other perks.
Company Overview
  • Company Industry: Bridal Retail
  • Location: Falls Church, VA

Search Solution Group is an Equal Opportunity Employer committed to fostering an inclusive workplace where diversity is valued and respected. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status in our hiring process or employment practices. We believe that a diverse workforce brings unique perspectives and strengths, driving innovation and growth. All employment decisions are based on qualifications, merit, and business needs. We welcome applicants from all backgrounds to apply and contribute to our team.

Please note that the job description provided is not exhaustive and is subject to change. Additional duties may be assigned as needed to meet the evolving needs of the organization and to ensure the successful completion of projects and objectives.