Convergint Technologies Billing Support Representative
5 days ago
**What We Do**
At Convergint Technologies, we provide coordination of service with technicians, sub-contractors, and customers within designated CTC locations.
We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.
We are committed to a culture of Inclusion and Diversity and are an Equal Opportunity Employer.
**Salary**
The estimated salary for this position is $32-$37 per hour, based on industry standards and location.
**Job Description**
This role provides coordination of service with technicians, sub-contractors, and customers within designated CTC locations.
You will work closely with the Service Manager to manage annual preventative maintenance/inspection lists and coordinate technician schedules.
You will also handle incoming customer calls, including service dispatching, tracking, and scheduling, as well as call status tracking and call changes.
**Required Skills and Qualifications**
To be successful in this role, you will need:
- Exceptional telephone and personal customer service skills and ability to work under pressure
- Excellent Microsoft Outlook, Excel, and Word skills
- BASIC FINANCIAL KNOWLEDGE AND SKILLS TO UNDERSTAND BASIC FINANCIALS SUCH AS ACCOUNTS RECEIVABLE/PAYABLE, PURCHASE ORDERS, WORK ORDERS, ETC.
- SOLID ORGANIZATIONAL SKILLS AND THE ABILITY TO HANDLE MULTIPLE PROJECTS TASKS SIMULTANEOUSLY
- EXCELLENT ATTENTION TO DETAIL
- STRONG VERBAL, WRITTEN, AND INTERPERSONAL COMMUNICATION SKILLS
**Benefits**
We offer a variety of programs and exceptional benefits to our colleagues, including company holidays and paid time off, fun & laughter day off, medical, dental & vision plan, life insurance & disability plan, wellness program, 401K matching plan, colleague assistance program, tuition reimbursement, competitive salary and compensation plan, vehicle reimbursement plan, corporate social responsibility day, and much more.
**Preferred Experience:**
- Dispatch and customer service training
- Previous call center, dispatch, or administrative experience
- Experience in a construction industry environment
- Education: College degree, trade school, or equivalent experience
- Diploma and/or certificate in Business Administration or related office experience
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