Customer Experience Representative

1 week ago


Cameron, Wisconsin, United States Chibardun Telephone Cooperative CTC Telcom Full time

Customer Experience Representative

Cameron, WI

At Chibardun Telephone Cooperative / CTC Telcom, we're dedicated to providing high-quality communication services to our customers. As a Customer Experience Representative, you'll play a crucial role in delivering exceptional customer experiences.

This role involves serving as the primary point of contact for new and existing customers, handling inbound and outbound calls, cold calling, in-person interactions related to service, product, and fiber expansion inquiries and sales, account and service adjustments, and all data entry for service-related needs.

Key Responsibilities:

  • Engage with potential customers to showcase our retail products and services
  • Educate customers on the advantages of our offerings and help them find the best fit for their needs
  • Creating service orders and coordinating completion with appropriate departments
  • Performing administrative and cash handling duties
  • Processing daily cash receipts and checking entries for accuracy

Requirements:

  • High school diploma or equivalent plus 1-3 years of retail, sales, customer service, or related experience required
  • Interest in retail products and technology
  • Professionalism, patience, and willingness to go above and beyond to provide the best customer experience
  • Excellent communication and interpersonal abilities
  • Ability to thrive in a fast-paced environment and adapt to changing demands
  • Perform accurate and efficient data entry of customer contact, accounts updates, problem resolution, and/or documents

Why Join Our Team?

  • Medical, dental, vision benefits begin day one of employment
  • Company-paid life and disability insurance
  • Significant company 401(k) contribution
  • Paid holidays and personal time off
  • Development and advancement opportunities

Mosaic Technologies is an Equal Opportunity Employer of minorities, females, protected veterans, and individuals with disabilities. Mosaic Technologies is a substance-free workplace; therefore, applicants must be able to pass a pre-employment drug screen and background check.



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