Structural Engineering Application Specialist
2 months ago
About the Role
MiTek is a leading innovator in the building industry, transforming the way buildings are designed, manufactured, and constructed. As a National Technical Representative, you will play a critical role in supporting our customers in the effective use of our software solutions.
Key Responsibilities
- Travel nationally to customer sites to provide software training and support for complex Structural Engineering, CAD, and Business Management applications within the MiTek Software Suite.
- Research and resolve customer support issues, collaborating with Product Management and Software Development to ensure proper correction of defects and implementation of enhancements.
- Collaborate with Technical Documentation Group to ensure features are clear and completely documented.
- Maintain records of daily data communication transactions, problems, and remedial actions taken, or installation activities with use of CRM and Test Track.
- Submit Technical Visit reports providing a summary of the items covered during each customer visit.
- Assist with development of training materials and procedures.
- Confer with staff, users, and management to examine critical issues with the MiTek software.
Requirements
- Associate's Degree (two year college or technical school)
- Four to ten years related experience
- Familiar with MiTek SAPPHIRE Structure software, and AutoCAD. Knowledge and experience with Microsoft Windows Operating Systems and various networking environments. Knowledge of Terminal Server/Citrix environments, SQL and FoxPro databases along with query and report writing.
- Ability to interact at a high level of professionalism with others; including co-workers, vendors and customers.
- Attendance during regular work hours and overtime required.
Company Culture
MiTek is an E-Verify and Drug and Tobacco-Free Workplace. We value our employees and strive to create a positive and inclusive work environment.
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