Service Operations Associate

4 weeks ago


Phoenix, Arizona, United States ProTeX The PT Xperts Full time

At ProTeX, we prioritize your career and time. Our mission is to cultivate professionals who will contribute to our growth. We seek individuals who possess unique qualities that may not stem from traditional job experiences. Sometimes, the right fit comes from a candidate's character, outlook, work ethic, or personal lessons learned. This is the essence of the ProTeX philosophy. We value people over numbers. If we cannot provide the growth you seek, we will communicate that transparently. We may serve as a stepping stone in your career, and that is perfectly acceptable if we understand this from the outset. Our aim is to offer experiences that equip you for future success.

As a Customer Service Manager, you will engage in a dynamic role that is both demanding and fulfilling. This position necessitates robust clerical and administrative skills, as you will be interacting with individuals, sometimes in distress, via phone or email. Building strong relationships with your team and clients is essential. You must maintain composure and professionalism when addressing escalations. Your capacity to listen, articulate clearly, multitask, and communicate effectively will be crucial.
In addition, Dispatchers play a vital role in managing schedules, tracking field technicians, and addressing client needs. You will need to prioritize urgent situations and think swiftly. If you are reliable and ready for a challenge, we invite you to become part of the ProTeX family.
Job Requirements:

  • Outstanding communication skills
  • Proficient in computer operations and data entry
  • Adept at multitasking and thriving under pressure
  • High level of emotional self-regulation
  • Ability to perform in stressful environments and respond appropriately
  • Strong willingness to collaborate in team efforts
  • Self-assured and driven
  • Empathetic and sensitive to others
  • Commitment to maintaining respectful relationships with colleagues, supervisors, and the public
  • Capable of assisting other departments promptly
  • Follow-up on potential scheduling leads
  • Efficient in retrieving and processing forms
Physical Demands:
  • Ability to sit, speak, and hear
  • Manual dexterity to handle, feel, or operate objects, tools, or controls
  • Visual capabilities include close vision and focus adjustment
  • Ability to work in an environment with moderate noise levels from various sources
Job Type: Full-time

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