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Impound Specialist
4 weeks ago
As a key member of our team, you will play a crucial role in ensuring the timely and effective placement of impound repossession assignments. Your responsibilities will include reviewing incoming impound notices, contacting holding facilities for details, and following up with customers or relevant agencies. Additionally, you will review assignment details to ensure compliance with State and Federal requirements. This position will also serve as a point of contact for maintaining vendor relationships, including assignment follow-up, fee authorizations, and invoice approvals. Once repossessed, you will be responsible for sending state notifications and processing invoicing.
Key Responsibilities:- Review received impound notices or through the Loss Alert system of record
- Make outbound/inbound call attempts to customers to obtain insurance information and customer intentions
- Recover seized or impounded vehicles, following State and Federal guidelines
- Maintain professional and effective communication with repossession agents, impound lots, and various internal departments
- Complete required applicable paperwork, including sending all required Federal and State regulation letters
- Responsible for sending state required notice of intent letters for the repossession and skip departments
- Assignment of other non-impound repossessions as needed
- 1+ year Collections experience preferred
- Knowledge of repossessions and auto loans preferred
- High School Diploma or GED required
- Ability to organize and prioritize responsibilities to prevent loan loss
- Strong problem-solving skills
- 1+ year office experience or equivalent education and training
- Working knowledge of Microsoft Office Suite, including Excel and Word
- Excellent Customer Service
OneMain Financial is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards, and other products help people borrow better and work toward a brighter future.
At OneMain Financial, we're driven by transformative digital thinking, customer-first energy, and flexible work arrangements that grow lives, careers, and our company. We're committed to an inclusive culture, career development, and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century.
We offer a comprehensive benefits package for full- and some part-timers, including health and wellbeing options, up to 4% matching 401(k), employee stock purchase plan, tuition reimbursement, paid time off, paid sick leave, paid holidays, and paid volunteer time.