Work Scheduler

1 week ago


Honolulu, Hawaii, United States Zeus Fire and Security Full time

At Zeus Fire and Security, we are seeking a skilled Work Scheduler to join our team. As a Work Scheduler, you will be responsible for assisting customers in troubleshooting technical issues over the phone, creating service tickets for issues that cannot be resolved over the phone, and ensuring that detailed information is documented.

Key responsibilities include:

  • Assisting customers in troubleshooting technical issues over the phone
  • Creating service tickets for issues that cannot be resolved over the phone
  • Ensuring that detailed information is documented
  • Handling requests related to account management, including cancellations and transfers
  • Updating and maintaining customer records in the database
  • Assisting technicians by ensuring accurate documentation of client accounts

Requirements:

  • Two (2) years customer service experience or related field
  • Knowledge of and a proficiency in Microsoft Office applications (Word, Excel, Access, Outlook) and internet
  • This job requires sitting for extended periods of time in an air-conditioned facility

We offer a full benefits package including health, dental and eye insurance, Short Term Disability, Life Insurance, a 401k savings plan, paid-time-off benefits, training, opportunities for growth and development, and a team that cares about you.


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