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Patient Service Representative
1 month ago
At Optum, we strive to deliver exceptional care and services to our patients. As a Patient Service Representative, you will play a vital role in ensuring our patients receive the best possible experience.
Key Responsibilities:- Provide exceptional customer service to patients, setting the tone for a positive experience
- Exhibit empathy, courtesy, competence, efficiency, and care in all interactions
- Schedule appointments and procedures, following standard guidelines
- Use multiple computer and phone systems to fulfill patient needs over the phone
- Verify patient information and document in their Electronic Health Record (EPIC)
- Advise patients of their responsibilities regarding insurance and referral information
- Make outbound calls for health maintenance
- A comprehensive benefits package, including medical, dental, and vision insurance
- A competitive salary and performance-based rewards
- Opportunities for career growth and development
- A supportive and inclusive work environment
- High School Diploma or equivalent
- 1+ years of customer service or patient service experience
- 1+ years of experience with basic computer software, including Microsoft Office suite
- 1+ years of experience in a medical office or clinic setting
- UCB/ACD Desktop phone system experience
- Basic knowledge of medical terminology
- EPIC experience
UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
