Box Office Associate

3 days ago


Country Club Hills, Illinois, United States Marcus Theatres Full time
Job Summary

We are seeking a highly motivated and customer-focused Box Office Associate to join our team at Marcus Theatres. As a Box Office Associate, you will be responsible for providing exceptional guest service, handling transactions, and ensuring a seamless experience for our patrons.

Key Responsibilities
  • Provide friendly and courteous service to guests, answering questions and resolving any concerns
  • Process transactions, handle cash and credit card payments, and make accurate change
  • Ensure the security of all box office cash and tickets
  • Communicate and enforce theatre policies, including curfew policies
  • Meet sales expectations through loyalty card sign-ups, suggestive selling, and upselling
  • Distribute and understand how to operate assistive movie-going equipment
  • Perform daily maintenance duties, including stocking supplies
  • Uphold Marcus Theatres' high standards and execute company-wide programs
Requirements
  • Strong interpersonal, verbal, and written communication skills
  • Ability to work in a high-volume, fast-paced team environment
  • Flexible and accessible work schedule, including late evenings, weekends, and holidays
  • Passion for delivering unparalleled hospitality and high-quality food and service
Physical Requirements

This role requires the ability to stand, walk, and occasionally lift up to 35 pounds. Specific vision abilities required include close vision and the ability to adjust focus.

Work is performed in a theatre environment with moderate to high noise levels.


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